Income Maintenance Caseworker I, II or III

McDowell County, NC; North Carolina; On-site; USD 36,000 - 44,000; Full time

Job summary

McDowell County, North Carolina is seeking a caseworker in the Economic Services Section to handle applications, determine eligibility, and maintain case records for multiple programs including Food and Nutrition Services, TANF, and Medicaid.

The role requires interviewing clients, verifying income, and explaining program requirements. A transcript and computer proficiency test are required; bi-lingual English-Spanish is desirable. Salary level to be determined based on experience.

Qualifications

• Graduation from an accredited associate degree program in ITS Technology, Paralegal Technology, Business Administration or Secretarial Science.
• Or closely related curriculum with relevant paraprofessional/public contact experience.

Responsibilities

• Interviewing the client to determine eligibility.
• Verifying income for program eligibility.
• Determining eligibility for Food and Nutrition Services, TANF, and Medicaid programs.
• Maintaining the case record and updating changes as needed.
• Making changes to the case record based on eligibility determinations.

Skills

Interviewing

Verifying income

Determining eligibility

Maintaining records

Making changes to records

Education

ITS Technology

Paralegal Technology

Business Administration

Secretarial Science

Closely related curriculum

High school diploma + 3 years paraprofessional/public contact experience

Job description

Compensation: Based on Qualifications
IMC I: $36,180
IMC II: $39,888
IMC III: $43,980

This caseworker is assigned to a unit within the Economic Services Section. This position is responsible taking applications, determining eligibility and maintaining case records for either of the following programs:

• Food and Nutrition Services

• Temporary Assistance to Needy Families

• Adult Medicaid

• Family and Children’s Medicaid

• Interviewing the client

• Verifying income

• Determining eligibility

• Maintaining the case record

• Making changes to the case record

The employee must determine how the changes impact the eligibility of the case. Employees must explain program requirements and options and advise or refer clients to another program services as appropriate. This worker must be a team player, and have excellent communication skills.

A transcript is required.

Computer proficiency test is required.

Bi-Lingual Ability (English-Spanish) Is Desirable.

Salary level to be determined based on experience

We will accept applications with the following qualifications:

Graduation from an accredited associate degree program in:

• ITS Technology

• Paralegal Technology

• Business Administration

• Secretarial Science

Or:

• Closely related curriculum

• Graduation from high school with three years of paraprofessional, clerical or other public contact experience which included:

• Negotiating

• Interviewing

• Explaining information

• Gathering and compiling data

• Analysis of data

• Performance of mathematical or legal tasks