Income Maintenance Caseworker I, II or III

McDowell County; East Winston (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

McDowell County seeks a caseworker for the Economic Services Section to take applications, determine eligibility and maintain case records for multiple programs including Food and Nutrition Services, TANF, and Medicaid.

Responsibilities include interviewing clients, verifying income, determining eligibility and maintaining records, with an emphasis on accurate data handling and client communication. Transcript and proficiency test required; bilingual ability desirable.

Qualifications

• Transcript is required.
• Computer proficiency test is required.
• Bi-Lingual ability (English-Spanish) desirable.
• Salary level to be determined based on experience.

Responsibilities

• Interview the client to collect information.
• Verify income and determine eligibility for programs.
• Maintain and update case records.
• Make changes to the case record as needed.

Skills

Excellent communication skills

Bi-Lingual Ability (English-Spanish)

Education

Associate degree in ITS Technology

Paralegal Technology

Business Administration

Secretarial Science

High school diploma with paraprofessional/clerical experience

Job description

Compensation: Based on Qualifications
IMC I: $36,180
IMC II: $39,888
IMC III: $43,980

This caseworker is assigned to a unit within the Economic Services Section. This position is responsible taking applications, determining eligibility and maintaining case records for either of the following programs:

• Food and Nutrition Services

• Temporary Assistance to Needy Families

• Adult Medicaid

• Family and Children’s Medicaid

• Interviewing the client

• Verifying income

• Determining eligibility

• Maintaining the case record

• Making changes to the case record

The employee must determine how the changes impact the eligibility of the case. Employees must explain program requirements and options and advise or refer clients to another program services as appropriate. This worker must be a team player, and have excellent communication skills.

A transcript is required.

Computer proficiency test is required.

Bi-Lingual Ability (English-Spanish) Is Desirable.

Salary level to be determined based on experience

We will accept applications with the following qualifications:

Graduation from an accredited associate degree program in:

• ITS Technology

• Paralegal Technology

• Business Administration

• Secretarial Science

Or:

• Closely related curriculum

• Graduation from high school with three years of paraprofessional, clerical or other public contact experience which included:

• Negotiating

• Interviewing

• Explaining information

• Gathering and compiling data

• Analysis of data

• Performance of mathematical or legal tasks