Income Maintenance Caseworker II

Alamance County Government; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Alamance County Government is seeking an Income Maintenance Caseworker to interview clients, determine eligibility for vital assistance, and maintain accurate case records to help families achieve stability.

You will support clients through challenging times, coordinate with resources, and manage an active caseload while following policy guidelines, with potential reallocation depending on funding.

Qualifications

• Graduation from high school and three years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks; or
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or performance of mathematical or legal tasks, with at least one year of such experience in an income maintenance program; or
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or an equivalent combination of training and experience.

Responsibilities

• Conduct interviews with clients to understand their situation and determine their eligibility for vital assistance programs.
• Verify, document and key information to ensure services are delivered accurately and per policy guidelines.
• Help clients retain life-sustaining benefits like food and medical assistance by maintaining up-to-date, detailed case records.
• Support and guide people during their most vulnerable moments and connect them to other community resources.
• Manage an active caseload while following policies and procedures that help maximize state and federal support.

Skills

Strong communication

Analytical thinking

Compassion and empathy

Multitasking

Problem solving

Education

High school diploma + 3 years paraprofessional/public contact experience

High school diploma + 2 years paraprofessional/public contact experience with at least 1 year in income maintenance

Associate degree in Human Services Technology or related

Job description

Make a Difference. Change Lives. Build a Career You Can Be Proud Of.

As an Income Maintenance Caseworker, you’ll do more than manage cases - you’ll be a lifeline for individuals and families seeking stability, dignity, and hope. Every call you take, every case you process, every person you help - it all adds up to real, tangible change. This is a chance to grow a meaningful career while lifting up the lives of others.

All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

• Conduct interviews with clients to understand their situation and determine their eligibility for vital assistance programs.
• Verify, document and key information to ensure services are delivered accurately and per policy guidelines.
• Help clients retain life-sustaining benefits like food and medical assistance by maintaining up-to-date, detailed case records.
• Support and guide people during their most vulnerable moments and connect them to other community resources.
• Manage an active caseload while following policies and procedures that help maximize state and federal support.

Candidates must meet one of the following:

• Graduation from high school and three years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks; or
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or performance of mathematical or legal tasks, with at least one year of such experience in an income maintenance program; or
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or an equivalent combination of training and experience.

To fully qualify as an IMC II, candidates must have at least one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience. A work against is offered.

(Income Maintenance Caseworker can also go by the title of Human Service Specialist, Economic Services Caseworker, etc.)

• Strong communication skills, written and spoken, with the ability to listen well and explain clearly.
• Analytical thinking, compassion, and sound judgment.
• Integrity, empathy, and the ability to remain composed in emotionally charged situations.
• A drive to solve problems and build trust for those who may not have a voice.
• The ability to multitask in a fast-paced, high-impact environment.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)
Stand FWalk O
Sit F
Manually Manipulate F
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel O
Bend O
Talk/Hear C

Lift/Carry

10 lbs. or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. N
Over 100 lbs. N

Push/Pull

12 lbs. or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O
See C
Taste/Smell N

Other Physical Requirements

Vision (Near, Distance, Peripheral)

Work Environment

Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.