Income Maintenance Caseworker II - FNS

Pitt County; Greenville (NC); On-site; USD 41,000 - 65,000; Full time

Job summary

Pitt County is seeking an Income Maintenance Caseworker to interview clients, collect and verify information, and determine eligibility for programs. The role involves explaining program requirements and referring clients to related services as needed.

The ideal candidate has at least one year of caseworker experience or an equivalent combination of training and education, with preferred CRC/NC FAST credentials and a NC driver’s license. Bilingual applicants are encouraged.

Qualifications

• One year of experience as an Income Maintenance Caseworker or equivalent combination of training and experience.
• Career Readiness Certificate (CRC) and NC FAST Certificate preferred.
• Valid North Carolina driver’s license required.
• Bilinguals encouraged to apply.
• DD 214 for military preference.

Responsibilities

• Interview clients to obtain required information and complete initial applications.
• Verify information, determine eligibility, and complete scheduled program reviews.
• Explain program requirements and options; refer clients to other services as appropriate.
• Instruct and evaluate lower-level staff; perform caseworker tasks within structured time frames.

Skills

Interviewing clients

Data gathering

Communication

Mathematical reasoning

Analytical reading

Education

Associate degree in Human Services Technology

Associate degree in Social Services

Paralegal Technology

Business Administration

Secretarial Science

High school diploma with paraprofessional experience

Job description

General Statement or Primary Purpose

Primary Purpose of Position: This position is responsible for interviewing the clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility or completing scheduled program reviews. This position must explain program(s) requirements and options and advise or refer clients to other program services as appropriate.

Duties and Responsibilities or Knowledge, Skills, Abilities

Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.

Minimum Education and Experience

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience. NOTE: Will accept applications for Income Maintenance Caseworker I at Salary Grade 61 ($41,274 - $65,235) working against Income Maintenance Caseworker II. Minimum Education and Experience: Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. Career Readiness Certificate (CRC) and NC FAST Certificate are preferred. Valid North Carolina driver's license required. Bilinguals encouraged to apply. DD 214 is required from applicants claiming a military preference.

Equal Opportunity Employer