Incident Response Lead - Platform Engineering

Chime; Chicago, New York, San Francisco (IL, NY, CA); Vor Ort; USD 123.000 - 170.000; Vollzeit

Zusammenfassung

Chime is seeking an Incident Operations Manager to lead end-to-end incident handling, from declaration through remediation and post-incident reviews. You will coordinate across Engineering, MX, Risk, Compliance, and Finance, driving improvements each quarter and owning select program workstreams.

You will draft clear customer communications, manage on-call rotations, and ensure timely updates to leadership while maintaining a strong member-centric focus and high-quality incident response.

Qualifikationen

• 3+ years in incident management or a similar operational role.
• Strong focus on how incidents affect users and money.
• Experience writing customer-facing communications.
• Calm, structured judgment under pressure.
• Ability to collaborate with engineers during investigations.

Aufgaben

• Coordinate incidents end to end from declaration to resolution.
• Draft member messages across channels and obtain approvals.
• Define workstreams and drive remediation with partners.
• Deliver timely status reports and leadership sitreps.
• Identify risks and gaps to prevent recurrence.
• Own at least one program workstream to improve response.
• Cross-train teams on incident management and observability.

Kenntnisse

Incident management

Customer communications

Proactive problem solving

Technical fluency

Written communications

Stakeholder coordination

Tools

PagerDuty

incident.io

Datadog

Slack incident tools

Jira

Google Workspace

Jobbeschreibung

Chime is seeking an Incident Operations Manager to lead end-to-end incident handling, from declaration through remediation and post-incident reviews. You will coordinate across Engineering, MX, Risk, Compliance, and Finance, driving improvements each quarter and owning select program workstreams.

You will draft clear customer communications, manage on-call rotations, and ensure timely updates to leadership while maintaining a strong member-centric focus and high-quality incident response.