Incident Response Lead — General Ops

Filrsafekeep; Charlotte (NC); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Mentorship

Flexible schedule

Job summary

Business Partners Group seeks a Dispatcher in Charlotte, NC. This full-time role focuses on resolving incidents, steering process improvements, and turning vague briefs into actionable work.

The position emphasizes ownership, clear communication, and decision-driven outcomes within a collaborative team. Candidates should bring 5+ years building trust in unglamorous settings, exceptional attention to detail, and the discipline to complete essential but repetitive tasks that drive overall

Qualifications

• Ownership mindset with stake in outcomes.
• Eye for detail to catch subtle issues.
• Clear written communication and follow-up.
• Experience working in collaborative, full-time teams.
• Ability to steer discussions toward decisions.

Responsibilities

• Run point on general incidents until they're truly resolved.
• Steer Work Ethic roadmap with nerve and humility.
• Turn a vague mandate into measurable work for the team.
• Ensure compliance with company policies and NC regulations.
• Turn 3 of pattern recognition into faster general calls.
• Question the brief when it doesn't match reality.
• Make decisive calls when data points point two directions.

Skills

Ownership mindset

Attention to detail

Clear communicator

Collaborative team player

Decision-driven

Job description

Business Partners Group seeks a Dispatcher in Charlotte, NC. This full-time role focuses on resolving incidents, steering process improvements, and turning vague briefs into actionable work.

The position emphasizes ownership, clear communication, and decision-driven outcomes within a collaborative team. Candidates should bring 5+ years building trust in unglamorous settings, exceptional attention to detail, and the discipline to complete essential but repetitive tasks that drive overall