Incident Analyst

Pyramid Consulting, Inc; Philadelphia (Philadelphia County); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is actively seeking an Incident Analyst for an immediate, full-time onsite role in Philadelphia, PA. This position offers a competitive hourly pay and strong benefits with long-term growth potential.

The job requires leading incident responses, coordinating across teams and owning critical issues to resolution. Onsite work is mandatory, with a client-focused IT environment where clear communication and swift RCA tracking are essential.

Qualifications

• 2-3 years of incident management experience.
• Strong incident leadership and structured thinking.
• Business impact awareness and excellent communication skills.
• Ownership mindset, focusing beyond just technical troubleshooting.
• Must be comfortable for onsite work.

Responsibilities

• Manage production incidents and monitor alerts.
• Lead bridge calls and coordinate technical teams.
• Escalate critical issues and drive incident resolution.
• Track RCA completion and communicate status updates.
• Assess customer impact and determine priority.
• Coordinate outages and manage stakeholder communications.
• Own major incidents and execute executive escalations.

Skills

Incident management

Leadership

Communication skills

Ownership mindset

Onsite work

Job description

Immediate need for a talented Incident Analyst. This is a Fulltime opportunity with long-term potential and is located in Philadelphia PA (Onsite).

Job ID:26-25029

Pay Range: $35 - $37/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Manage production incidents and monitor alerts
• Lead bridge calls and coordinate technical teams
• Escalate critical issues and drive incident resolution
• Track RCA completion and communicate status updates
• Assess customer impact and determine priority
• Coordinate outages and manage stakeholder communications
• Own major incidents and execute executive escalations

Key Requirements and Technology Experience:

• 2-3 years of incident management experience
• Strong incident leadership and structured thinking
• Business impact awareness and excellent communication skills
• Ownership mindset, focusing beyond just technical troubleshooting
• Must be comfortable for onsite work

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.