Incident Response & Automation Lead

Sonar; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Sonar is seeking a Major Incident Manager to lead automation and reliability across its global production environment. You will build and maintain tooling for automated deployment, security hardening, and incident response, spanning on-premises and cloud resources.

The role emphasizes reducing toil, improving MTTR, and strengthening runbooks with code-based safeguards. You will collaborate with teams across multiple offices to implement IaC-driven changes, define SLOs/SLIs, and improve

Qualifications

• Professional experience provisioning and managing complex infrastructure using IaC tools (e.g., Terraform, CloudFormation).
• Strong change management, infrastructure management, system support, and configuration management skills.
• Experience with security tooling integrated into CI/CD pipelines and observability stacks.

Responsibilities

• Monitor system health, triage alerts, and manage error budgets tied to SLOs.
• Develop IaC and policy-as-code to automate deployment, configuration, and security hardening.
• Automate repetitive operational tasks toeliminate toil and improve reliability.
• Maintain security tooling in CI/CD pipelines and ensure robust logging, metrics, and tracing.
• Contribute to on-call rotations and implement post-mortem derived improvements.

Skills

IaC

Change management

Observability

Automation

Tools

Terraform

CloudFormation

Ansible

Puppet

Job description

Sonar is seeking a Major Incident Manager to lead automation and reliability across its global production environment. You will build and maintain tooling for automated deployment, security hardening, and incident response, spanning on-premises and cloud resources.

The role emphasizes reducing toil, improving MTTR, and strengthening runbooks with code-based safeguards. You will collaborate with teams across multiple offices to implement IaC-driven changes, define SLOs/SLIs, and improve