Incident Response Analyst I

Astreya; Austin (TX); On-site; USD 60,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k Plan

Paid Time Off

Paid Holidays

Continuing Education

Job summary

Astreya seeks an Incident Response Analyst I in Austin, TX to monitor security events, triage alerts, and support investigations in a 24x7 environment.

You will lead incident handling, coordinate cross-functional responses, and perform forensic analysis while adhering to EOPs and MOPs. Qualifications include 2–5 years in an operations center, IT or SOC/IR experience, and hands-on tools like JIRA, Grafana, Incident io, Confluence.

Qualifications

• 24x7 incident handling experience in SOC/IR or data-center operations.
• IT degree (AS/AA or higher) with 2–5 years IT Ops; bachelor preferred for IR.
• Strong documentation and reporting skills for runbooks and investigations.

Responsibilities

• Monitor and triage alerts from critical infrastructure.
• Lead initial investigations, escalate threats, and perform forensic analysis.
• Coordinate cross-functional incident response and update runbooks.
• Ensure adherence to EOPs and MOPs, and manage vendor coordination under SLAs.

Skills

Analytical thinking

Troubleshooting

Decision making under pressure

Education

Associate degree in IT

Bachelor's degree in Information Systems or Computer Science

2–5 years IT Ops experience

SOC/IR experience

Tools

Incident io

Grafana

Ring

JIRA

Teleport

Confluence

Job description

Incident Response Analyst I - Astreya Logo### Incident Response Analyst IApply: Austin, TX: Full time: Posted Yesterday: R0017793* **Scope** + Monitor; triage basic alerts; supports investigations. + Conducts initial incident investigations, escalates confirmed threats, and updates run books. + Leads incident handling, coordinates cross-functional responses, and performs forensic analysis.* **Essential Duties and Responsibilities:** + Minimum of 2-5 years' experience in a command center, service center, or similar 24x7 operations center environment. + Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs). + Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies. + Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools. + Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents. + Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.* **Education and/or Work Experience Requirements:** + Experience in managing Data center enterprise incidents.(facility, noc, soc) + Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops. + Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..* **Knowledge, Skills & Abilities:** + Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence. + Strong analytical, troubleshooting, and decision-making skills under pressure. + Excellent written and verbal communication, including technical documentation.* **Competencies:** + Active learner, methodical, eager to follow procedures, dependable. + Analytical, responsive, detail-oriented, collaborative, capable of leading investigations. + Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.**Salary Range**$59,812.00 - $94,440.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law