Incident Response Analyst - Data Center

Astreya; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Astreya is seeking an experienced professional to support a 24x7 data center operations and incident response program in Austin. You will help manage critical incidents, coordinate with technical teams, and ensure rapid triage, containment, and root-cause analysis under strict SLAs.

Ideal candidates have 3–5 years of incident response in data center environments, strong written and verbal communication, and familiarity with SOC2/HIPAA/NIST standards.

Qualifications

• Experience managing data center enterprise incidents (facility/NOC/SOC).
• Associate’s degree in IT or equivalent; 0–2 years IT or Security Ops.
• Bachelor’s in Information Systems or Computer Science; 2–4 years SOC/IR.
• 3–5 years incident-response experience in data center environment.

Skills

Incident io

Grafana

Ring

JIRA

Teleport

Confluence

Education

Associate's degree in IT

Bachelor's degree in Information Systems/Computer Science

Tools

Incident io

Grafana

JIRA

Confluence

Teleport

Ring

Job description

• Minimum experience in a command center, service center, or similar 24x7 operations center environment.
• Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
• Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
• Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
• Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
• Vendor Management: Experience coordinating with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs.

Qualifications

• Experience in managing Data center enterprise incidents. (facility, noc, soc etc.)
• Associate's degree in IT, or equivalent experience. 0-2 years in IT or Security Ops.
• Bachelor's degree in Information Systems, or Computer Science. 2-4 years SOC/IR experience.
• 3-5 years of experience in incident response in data center environment.

Required Skills

• Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
• Familiarity with log sources (Windows, Linux, firewalls, cloud logs).
• Strong analytical, troubleshooting, and decision-making skills under pressure.
• Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST).
• Excellent written and verbal communication, including technical documentation.

Preferred Skills

• Active learner, methodical, eager to follow procedures, dependable.
• Analytical, responsive, detail-oriented, collaborative, capable of leading investigations.
• Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.
• Visionary, able to design incident response strategy, align security with business risk, lead multi-stakeholder efforts.

Pay range and compensation package

Salary Range $70,000 to 75,000 USD Annually.

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.