Incident Manager

Maplecroft; Jersey City (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

Maplecroft is seeking a skilled Incident Manager in Jersey City, New Jersey, to lead Major Incident Management and ensure swift service restoration during critical outages. This role requires effective coordination across engineering, operations, and business teams, focusing on minimizing business impact and driving continuous improvement in service reliability. If you have strong leadership skills and a background in incident management, this could be an excellent opportunity for you.

Qualifications

• Strong leadership skills in managing critical incidents.
• Experience in coordinating between engineering, operations, and business teams.
• Knowledge in problem management and change coordination.

Responsibilities

• Lead Major Incident Management (MIM) for critical outages.
• Coordinate incident response across various teams.
• Drive improvements in service reliability.

Job description

Overview

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing business impact, driving structured incident response, and continuously improving service reliability.

The Incident Manager will act as the central point of coordination during high‑severity incidents, working across engineering, operations, and business teams. This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery.