Incident Manager

Ignite Insurance Systems; Jersey City (NJ); On-site; USD 100,000 - 150,000; Full time

Job summary

Ignite Insurance Systems is seeking an experienced Incident Manager to lead Major Incident Management (MIM) and drive rapid restoration of services during critical outages. You will coordinate across engineering, operations, and business teams to minimize impact and improve reliability.

The role emphasizes incident leadership, proactive response, and collaboration with problem management and change coordination initiatives to support operational excellence.

Qualifications

• Experience leading major incidents and urgent restoration efforts.
• Strong collaboration across engineering, operations, and business teams.
• Familiarity with problem management and change coordination.

Responsibilities

• Lead Major Incident Management (MIM) to rapidly restore services during outages.
• Coordinate across multiple teams during high-severity incidents to minimize business impact.
• Drive structured incident response and continuous improvement of service reliability.
• Support problem management and change coordination as part of incident leadership.

Skills

Incident management

Cross-functional coordination

ITIL

Service reliability

Tools

PagerDuty

ServiceNow

Job description

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing business impact, driving structured incident response, and continuously improving service reliability.

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery.