Incident manager

RxCloud; El Segundo (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology-driven service provider in California seeks an experienced Incident Manager with over 7 years of experience in Incident Management. Responsibilities include demonstrating technical knowledge across multiple technology areas and managing relationships with stakeholders at all levels. The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a commitment to enhancing incident resolution processes. This position demands a proactive approach to managing technical issues and engaging with senior management.

Qualifications

• 7+ years of experience in Incident Management.
• Proven troubleshooting skills in a support environment.
• Strong communication and influencing capabilities.

Responsibilities

• Demonstrate technical knowledge in multiple technology areas.
• Lead and influence technical conversations with support groups.
• Manage relationships with stakeholders and senior management.

Skills

Incident Management

Technical Knowledge

Relationship Management

Problem Solving

Communication Skills

Job description

Overview

About the job Incident manager

Job role: Incident Manager

Experience: 7+ years

Responsibilities

• Demonstrate technical knowledge pertaining to two or more technology areas.
• Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains.
• Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
• Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
• Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment.
• Understanding of foundational IT technical issues and relationships
• Sensitivity and urgency in dealing with line of business outages.
• Ability to influence and lead technical conversations with various infrastructure support groups.
• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skills
• Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
• Supervisory skills and the ability to leverage support from other parts of the organization
• Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.