Incident Management Representative

Legacy Residential Services LLC; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Free food & snacks

Job summary

Legacy Residential Services LLC is seeking an Incident Management Representative with responsibility for overall incident management, ensuring compliance with laws, regulations, policies, and procedures. The IM Representative must be a Certified Investigator and maintain oversight to ensure incidents are completed.

The role includes reviewing GERs, guiding corrective actions, and managing incident data. A CI with ODP certification and PA regulatory knowledge are required; a Bachelor's degree is

Qualifications

• Certified Investigator with Office of Developmental Programs (ODP).
• Working knowledge of PA 6100–6400 Regulations.
• Bachelor's Degree from an accredited College or University (Required).
• Master's Degree from an accredited College or University (Preferred).
• Valid Driver's license.

Responsibilities

• Verify that the Point Person completes all required actions and activities.
• Review and approve daily service notes and GERs in Therap.
• Ensure corrective actions are implemented and monitored.
• Complete quality and risk management activities, including trend analysis at least every three months.
• Conduct administrative reviews of all incidents investigated by a Certified Investigator (CI).
• Ensure investigation files are complete, securely maintained, and readily available to oversight entities.

Skills

Certified Investigator

Valid Driver's license

PA regulations knowledge

Education

Bachelor's Degree

Master's Degree (Preferred)

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Free food & snacks

Primary Role:

The incident Management Representative is the person designated by the provider who has overall responsibility for incident management. The IM Representative must be a Certified Investigator, maintains overall responsibility to ensure incidents are completed and adheres to required applicable laws, regulations, policies and procedures.

Responsibilities:

• Verify that the Point Person completes all required actions and activities.
• Review and approve daily service notes and General Event Reports (GERs) in Therap.
• Ensure corrective actions are implemented and monitored.
• Complete quality and risk management activities, including monitoring incident data and conducting a trend analysis at least every three months.
• Conduct administrative reviews of all incidents investigated by a Certified Investigator (CI).
• Ensure investigation files are complete, securely maintained, and readily available to oversight entities.
• Evaluate investigation quality using the standardized Certified Investigator Peer Review (CIPR) process.
• Provide individuals, families, and designated representatives with incident management education, training, and information in formats that meet their communication needs.
• Manage assigned roles, including Point Person and CI, in the Department’s information management system.
• Respond promptly to service-related complaints concerning incident management or investigations.
• Provide the incident report, or notice of it, to all involved parties, including LRS, the County, and the family or guardian.
• Place copies of incident reports in each individual’s file.

Qualifications:

• Certified Investigator with Office of Developmental Programs (ODP)
• Working knowledge of PA 6100 - 6400 Regulations
• Master's Degree from an accredited College or University (Preferred)
• Bachelor's Degree from an accredited College or University (Required)
• Valid Driver's license

Flexible work from home options available.