Incident Coordinator (Compliance Department)

Main Street Direct; City of Watertown (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Main Street Direct LLC is seeking an investigator to handle incident management and investigations reported to NYS agencies across all service areas. You will work with Directors, Managers, Compliance, and Quality staff to ensure safety and compliance, with responsibilities spanning data collection, interviews, and agency reporting.

The role requires thorough documentation, timely communication with regulatory bodies, and ongoing training to stay aligned with agency policies.

Qualifications

• Bachelor’s degree required in human services or criminal justice.
• 3–4 years related experience in mental health, substance use, developmentally delayed, geriatric, or co-occurring disorders.
• Experience in incident management or investigations, compliance, quality assurance, or risk management preferred.
• Valid driver’s license and acceptable driving record required.

Responsibilities

• Impartially perform investigation activities to determine what likely occurred.
• Collect and analyze data from incident reports, statements, medical records, and video footage.
• Schedule and complete interviews with staff and patients.
• Substantiate or unsubstantiate allegations of wrongdoing with supporting evidence.
• Communicate findings to Directors, Managers and Compliance/Quality staff and collaborate on improvements and corrective actions.
• Follow up to ensure corrective actions are completed.
• Correspond with Justice Center and agencies within deadlines, closing out investigations as needed.
• Become proficient with incident processing in the NIMRS system to respond to requests.
• Accurately document and summarize each investigation.
• Maintain understanding of agency policies and keep up with required training.
• Track investigations, provide status reports weekly and quarterly trend reports.
• Generate tables, reports, and graphs from data.
• Participate in Incident Report Committees and follow up on action items.
• Work hours across counties as needed for investigations.
• Management may modify duties at any time.

Skills

Investigation

Data analysis

Interviewing

Education

Bachelor’s degree in human services or criminal justice field

Tools

NIMRS

Job description

Schedule

Full-Time: Monday-Friday 8am-5pm, occasional night or weekend.

Description

Full-Time: Monday-Friday 8am-5pm, occasional night or weekend.

Summary

Responsible for all areas of incident management and investigations. Will conduct investigation of incidents reported to the NYS Justice Center, OASAS, OMH, OTDA, OSHA, and DOH throughout all agency service delivery areas. Works with Directors, Managers, Compliance and Quality staff to carry out required investigation to ensure the safety of program participants. Participate as a member of the Compliance/Quality department.

Essential Duties And Responsibilities

• Impartially perform investigation activities to determine the most accurate reflection of what likely occurred.
• Collect and analyze all available data, including, but not limited to, incident reports, statements, medical records, and video footage.
• Schedule and complete interviews with staff and patients.
• Substantiate or unsubstantiate allegations of wrongdoing, as supported by the evidence.
• Communicate investigation findings to Directors, Managers and Compliance/Quality Assurance staff and collaborate regarding opportunities for improvement and appropriate corrective actions.
• Follow up with the programs to ensure corrective actions are completed.
• Professionally correspond with the Justice Center and regulatory agencies regarding incidents and respond to all requests within deadlines, to include closing out investigations.
• Become proficient with incident processing within the NIMRS application in order to respond to all requests within deadlines, to include closing out investigations.
• Accurately document and summarize each investigation.
• Maintain an understanding of agency and program policies.
• Attend training as needed to enhance understanding of agency, program, and staff expectations.
• Engage in classroom style investigation training and on the job training with seasoned investigators as needed.
• Track all investigations assigned to and submitted by the agency. Provide status reports at least weekly and monitor for incident trends, prepare incident trend reports at least quarterly.
• Manage data to include preparation of tables, reports, charts and graphs.
• Participate in Incident Report Committees: create agendas, record minutes; engage in discussions; and follow up on items as needed.
• Manage investigations timely in order to ensure submission of all investigations by the deadline.
• Understand the agency incident policies in order to identify additional incidents or when to cease an investigation and re-report it.
• Be available to work in all counties where services are provided at the hours necessary for investigation purposes.
• Directly identifies omissions of job performance for timely coordination with supervisors.
• Management has the right to add or change the duties of this position at any time.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Required: Bachelor’s degree in human services or criminal justice field; and three (3) to four (4) years related experience and/or training with Mental Health, Substance Use Disorder, Developmentally Delayed, Geriatric and co-occurring disorder clients. Minimum of 2-4 years of experience in one or more of the following: incident management or investigations; compliance, quality assurance, or risk management; human services, behavioral health, healthcare, or social services; regulatory reporting or oversight roles within NYS-licensed programs.

CERTIFICATES, LICENSES, REGISTRATIONS

Required: Must maintain valid driver’s license and acceptable driving record.