Incident Coordinator

Elwyn; Media (Delaware County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision benefits

Earned Wage Access/On-Demand Pay

On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn seeks an Incident Coordinator to manage a designated caseload, follow incident management procedures, and participate in on-call responsibilities. You will coordinate with investigators, QA/QI, and leadership to ensure timely action and proper documentation.

The role requires strong communication, attention to detail, and experience with EMR/EHR systems. A related bachelor’s degree is preferred; a valid driver’s license is required.

Qualifications

• High school diploma or equivalency; Bachelor’s degree preferred in a related human services field.
• 3 years’ experience working with individuals with ID/DD or related setting.
• Experience in a unionized nonprofit environment is helpful.

Responsibilities

• Review incident reports to determine actions.
• Maintain on-call notes checks and IR tracking.
• Ensure timely filing into systems within 24 hours.
• Coordinate with QA/QI and HR for investigations.
• Finalize incidents within 30 days and participate in committees.

Skills

Incident management

Documentation

Communication

MS Office

Attention to detail

Time management

Team leadership

Problem solving

Education

High school diploma or GED

Bachelor’s degree in nursing, psychology, special education or related field (preferred)

Tools

EMR/EHR systems

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

Elwyn seeks an Incident Coordinator to maintain a designated caseload, complete specific aspects of the incident management process according to Elwyn policy, and participate in on-call coverage responsibilities.

ESSENTIAL FUNCTIONS

• In accordance with the procedures and expectations outlined in the Incident Management (IM) Policy:
  • Reviews all Incident Reports (IR) to determine appropriate and required action(s)
  • Reviews on-call notes from the Administrator On--Call and Nurse On-Call to determine if an IR has occurred as defined by the appropriate regulations
  • Requests an IR from the program if one has not yet been received
  • Ensures appropriate and timely filing and entry into designated systems within twenty-four (24) hours and to designated reporting agency(s), where applicable
  • Forwards IR to the appropriate service area Quality Improvement Specialist or Coordinator (QIS/QIC) in the Quality Improvement (QI) Department, where appropriate
  • Where applicable, ensures IR is filed with appropriate outside agency, including but not limited to Adult Protective Services, Older Adult Protective Services, and/or law enforcement
  • Tracks IRs, using tracking sheet, and sends to program leadership on a weekly basis; updates tracking sheet as items are received and removes incident from the tracking sheet when all items are received, where appropriate
  • Ensures any required investigation is assigned to a Certified Investigator
• Provides investigator with necessary information to start the investigation, including but not limited to the incident report and case number; suspension form for target(s), if applicable; names and contact numbers of program leadership; and any names and contact numbers of witnesses, if known at time of assignment
• Provides information, and support, including ensuring that the Director of Labor Relations is notified of any involvement of represented staff or connecting with the service area's Human Resources Business Partner on any staff participation issues with other staff
• Requests updates from the Certified Investigator, as needed, to ensure that timelines are met
• Reviews all investigatory statements thoroughly to ensure identification of additional target(s) and follows up, as appropriate, to ensure all required actions are taken by the appropriate party, including identifying any additional reportable incidents, entering new incident into the appropriate system and determining whether another separate investigation is required and assigns accordingly
• Schedules the administrative review wrap-up meeting within five (5) days of the completion of each investigation
• Forwards findings and corrective action plan of the corrective portion of the administrative review to Quality Improvement with any required verification attached
• Finalizes all reportable incidents in the incident management system within thirty (30) days of the incident date, or extend as appropriately
• Attends committees and sub-committees as assigned
• Maintains a current file of all Incident Management bulletins, regulatory standards, and updates
• Obtains and maintains current Certified Investigator training and credentialing as back‑up to Certified Investigator(s), as needed
• Completes assigned investigations of incidents
• Enters data concerning incidents into current incident management systems and retrieves information as needed
• Performs other duties as assigned

QUALIFICATIONS, EDUCATION & EXPERIENCE

• High school diploma or equivalency (GED); bachelor's degree in nursing, psychology, special education, gerontology, speech communications, rehabilitation counseling, or other human services- or allied health-related field preferred
• Three (3) years of experience working directly with persons with intellectual disabilities or other developmental
• Previous experience working within a unionized workforce helpful
• Non-profit human service experience highly preferred
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Demonstrated ability to work effectively as part of a team and in leading a team through a quality improvement process
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; report-writer experience preferred
• Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
• Obtain and maintain Pennsylvania Certified Investigator certification
• Must have current, valid driver's license in state of residence, minimum (2) years of driving experience, and up to (3) years of driving experience (if available) in the United States with an acceptable driving record?

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

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