Incident Management Expert - Evaluator

Mercor; San Francisco (CA); Hybrid; GBP 83,000 - 124,000; Full time

Job summary

Mercor is seeking an Incident management / reliability / SRE Evaluator for a remote contract role. You will evaluate AI-generated artifacts against quality rubrics and provide structured feedback.

Must have 5+ years in incident management or SRE, English fluency, and strong proficiency in MS Office and Google Workspace (Slides). Master’s degree preferred.

Qualifications

• 5+ years of relevant professional experience in Incident management / reliability / SRE.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.
• Apply deep subject-matter expertise to grade outputs.
• Collaborate asynchronously to ensure high-quality evaluations.
• Work independently to meet deadlines and improve AI model performance.

Skills

Incident management

English fluency

Google Workspace

Microsoft Office

Education

Master's degree (preferred)

Tools

Slides

Job description

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Incident management / reliability / SRE Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.
• Apply deep subject-matter expertise to grade outputs.
• Collaborate asynchronously to ensure high-quality evaluations.
• Work independently to meet deadlines and improve AI model performance.

Qualifications

Must-Have

• 5+ years of relevant professional experience in Incident management / reliability / SRE.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Preferred

• Advanced degree (Master's or higher) from a reputable institution.

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [e-mail]