Customer Success Evaluator - Expert

Mercor; San Francisco (CA); Hybrid; GBP 83,000 - 124,000; Part time

Job summary

Mercor is seeking a Customer Success / Support Operations Evaluator for a remote contract role. You will evaluate AI-generated artifacts against domain rubrics, identify issues, and provide structured feedback to help improve AI model performance.

The ideal candidate has 5+ years in customer success or support operations, English fluency, and strong experience with MS Office and Google Workspace (including Slides). A Master’s degree is preferred.

Qualifications

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.
• Apply deep subject-matter expertise to grade outputs.
• Work independently and asynchronously to meet deadlines while improving AI model performance.

Skills

Customer success

English fluency

MS Office

Google Workspace

Slides

Education

Master's degree

Tools

MS Office

Google Workspace

Slides

Job description

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.
• Apply deep subject-matter expertise to grade outputs.
• Work independently and asynchronously to meet deadlines while improving AI model performance.

Qualifications

Must-Have

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Preferred

• Advanced degree (Master's or higher) from a reputable institution.

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [e-mail]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.