Incident Management & Compliance Specialist

sus.com; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

S:US is hiring an Incident Management Specialist in New York, USA. The role focuses on regulatory-compliant incident reporting and timely management activities to protect the people served. Cross-department collaboration is essential in a fast-paced environment.

Your responsibilities include QA oversight, triage of incidents, IRC minute-taking, and training development to strengthen incident response and preventive actions across programs.

Qualifications

• Bachelor’s Degree in related field with at least 2 years of healthcare or non-profit experience.
• Willing to travel extensively in all boroughs.
• Willing to work a flexible schedule, on-call evenings, weekends and holidays.

Responsibilities

• Serve as the primary QA contact for incident management reporting and processes.
• Interpret and apply incident management regulations and support staff.
• Triages reports to ensure consumer safety and protective measures are in place.
• Review notifications, investigations, and follow-up for regulatory compliance.
• Co-chair IRC meetings and complete minutes/follow-ups.
• Ensure timely IRC minutes and submission for review.
• Conduct Incident Management trainings and develop/update training materials.
• Maintain incident logs and data in state systems (IRMA, NIMRS).
• Draft monthly incident trend reports and identify corrective actions.
• Perform post-incident analysis and identify preventive actions.
• Provide incident updates to stakeholders and leadership.

Skills

Incident Management

Regulatory compliance

QA coordination

Communication

Education

Bachelor’s Degree in related field

Job description

S:US is hiring an Incident Management Specialist in New York, USA. The role focuses on regulatory-compliant incident reporting and timely management activities to protect the people served. Cross-department collaboration is essential in a fast-paced environment.

Your responsibilities include QA oversight, triage of incidents, IRC minute-taking, and training development to strengthen incident response and preventive actions across programs.