Incident Commander: Security & Hospitality Leader (On-Site)

Surefox North America Inc; South San Francisco (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) plan with employer match

Job summary

Surefox North America Inc is actively seeking experienced Incident Commanders for its on-site security operations in California. The role requires a visible command presence, calm response during emergencies, and collaboration with client leadership to maintain safety and hospitality standards.

Candidates must hold a California BSIS Guard Card and CPR certification, be at least 18, and be authorized to work in the U.S.

Qualifications

• Active California BSIS Guard Card and current CPR certification upon hire
• High school diploma or equivalent and at least 18 years of age
• Authorization to work in the United States
• Strong customer-service and hospitality mindset with a demonstrated sense of duty of care
• Professional appearance, grooming, communication, conduct, and approachable command presence
• Strong verbal and written communication skills, including professional security report writing
• Working knowledge of Verkada, including CCTV monitoring, access control, system navigation, device-health checks, and basic troubleshooting
• Experience with incident response, security patrols, workplace reception, visitor management, and mail or package handling
• Ability to remain calm, exercise sound judgment, and communicate clearly during emergencies
• Ability to work independently, accept feedback, learn quickly, and adapt to changing procedures and expectations
• Reliable transportation and the ability to consistently report to the assigned work location
• Ability to successfully complete an extensive background investigation and drug screening

Responsibilities

• Serve as a professional security representative with a visible command presence that reinforces safety, security, and hospitality
• Act as the Incident Commander during medical and non-medical emergencies, coordinating response activities and contacting authorities
• Provide lobby security while assisting employees, visitors, vendors, contractors, and leadership with general information and workplace needs
• Manage visitor check-in, temporary badges, parcel deliveries, lost-and-found items, and other front-of-house security responsibilities
• Operate Verkada CCTV, access-control, alarm, and badging systems to monitor activity, investigate concerns, and support daily security operations
• Perform routine system checks, basic troubleshooting of Verkada cameras and connected devices
• Perform security patrols, monitor entrances and exits, verify authorization, and help prevent tailgating, theft, property loss, and other unauthorized activity
• Recognize unusual or suspicious activity and respond calmly, promptly, and safely in accordance with established procedures
• Prepare accurate and timely incident, investigation, activity, and shift reports, including preliminary investigations when directed
• Build positive relationships with client stakeholders and Surefox leadership while facilitating collaboration across departments
• Track and report program performance, compliance requirements, and operational concerns within established guidelines
• Adapt quickly to evolving systems, procedures, priorities, and client needs while maintaining a high level of attentiveness and professionalism
• Perform additional duties based on operational requirements, including lifting and moving items weighing up to 25 pounds

Skills

Customer service

Communication

Report writing

Attention to detail

Emergency response

Adaptability

Education

High school diploma or equivalent

Tools

Verkada

Job description

Surefox North America Inc is actively seeking experienced Incident Commanders for its on-site security operations in California. The role requires a visible command presence, calm response during emergencies, and collaboration with client leadership to maintain safety and hospitality standards.

Candidates must hold a California BSIS Guard Card and CPR certification, be at least 18, and be authorized to work in the U.S.