Emergency Response Incident Commander

Surefox North America Inc; Santa Clara (CA); On-site; USD 82,656,000 - 89,268,000; Full time

Job summary

Surefox North America Inc, a veteran-owned security provider in the Bay Area, is seeking an experienced Incident Commander. You will serve as a liaison between Surefox and our clients, coordinate emergency responses, and ensure compliance with client policies and state and federal regulations.

Ideal candidates bring strong observation, detail orientation, and the ability to work independently or with teams across facilities.

Qualifications

• Must be eligible for employment within the United States.
• Must be a minimum of 18 years old per state licensing guidelines.
• Must pass an extensive background check and drug screening.
• Must live within driving distance or be willing to relocate.
• Must have a current BSIS guard card or be eligible to qualify for a guard card.
• Must have a high school degree or equivalent.
• Must have a current CPR & First Aid certification or be eligible to qualify for a certification.
• Demonstrated competence in reacting to and handling emergencies.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Good judgment with the ability to make timely and sound decisions.

Responsibilities

• Conduct patrols, monitor access, deter unauthorized entry, and enforce security measures.
• Collaborate with a Security Operations Center by responding to calls for service, reporting suspicious activity, security violations, and assisting with initial responses.
• Respond promptly and safely to emergencies, contact first responders as needed, and taking initial action to control & secure a scene.
• Proactively investigate and report accidents, incidents, or other suspicious activity.
• Verify identification of employees, vendors, or guests and control access using badges or other credentials.
• Document security events, observations, and routine activity in detailed Daily Activity Reports or Incident Reports.
• Perform light front desk duties to include: greeting visitors, providing directions, verifying access, and creating a positive first impression
• Assist employees and provide a professional, welcoming environment for visitors and clients
• Build rapport with and foster a collaborative environment with workplace & facilities teams, employees, visitors, and clients
• Proactively de-escalate situations and address concerns with courtesy and professionalism
• Work independently and adapt to varying work paces while remaining focused and energetic

Skills

Observational skills

Excellent communication

Emergency response

Incident reporting

Patrol procedures

Customer service

Team collaboration

Education

High school diploma or equivalent

BSIS guard card

CPR & First Aid certification

Job description

Surefox North America Inc, a veteran-owned security provider in the Bay Area, is seeking an experienced Incident Commander. You will serve as a liaison between Surefox and our clients, coordinate emergency responses, and ensure compliance with client policies and state and federal regulations.

Ideal candidates bring strong observation, detail orientation, and the ability to work independently or with teams across facilities.