Incident Commander: Cloud Reliability & SRE Lead

Aceolution; Pennsylvania; On-site; USD 120,000 - 150,000; Full time

Job summary

Aceolution is seeking an experienced Incident Manager III to lead critical incident response, problem management, and reliability initiatives across our enterprise environments.

The role requires coordinating cross-functional engineering teams during high-severity production incidents, driving rapid troubleshooting, RCA investigations, and actionable remediation plans, with a focus on observability and automation to improve MTTR and service resilience.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related technical discipline.
• 3–5 years of experience in SRE, Incident Management, Operations, DevOps, or a similar role.
• Strong expertise in monitoring tools, logging platforms, and incident response processes.
• Excellent troubleshooting skills across networking, Linux/Windows servers, cloud infrastructure, and distributed systems.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Experience with automation using Python, Go, Bash, or PowerShell.
• Good understanding of microservices, containers, and distributed architectures.
• Excellent communication, leadership, and stakeholder management skills under pressure.

Responsibilities

• Lead high-severity P0/P1 incidents as Incident Commander.
• Coordinate cross-functional engineering teams during critical production incidents.
• Drive rapid troubleshooting, impact assessment, and resolution decisions.
• Prepare executive-ready incident summaries and ensure accurate documentation.
• Apply understanding of application architecture and service dependencies to accelerate mitigation.
• Lead investigations for recurring and major incidents.
• Perform Root Cause Analysis with engineering teams.
• Validate corrective actions and monitor long-term remediation plans.
• Present findings, lessons learned, and preventive strategies to leadership.
• Review and approve high-risk production changes.
• Participate in CAB meetings and validate rollback strategies.
• Lead maintenance activities and reliability events.
• Improve runbooks, monitoring strategies, and automation workflows.
• Contribute ideas around AI to improve efficiency.

Skills

Incident management

SRE

Cloud platforms (AWS/Azure/GCP)

Monitoring & observability

Automation

Communication / leadership

Education

Bachelor's degree in Engineering or Computer Science

Tools

Python

Go

Bash

PowerShell

AWS

Azure

GCP

Job description

Aceolution is seeking an experienced Incident Manager III to lead critical incident response, problem management, and reliability initiatives across our enterprise environments.

The role requires coordinating cross-functional engineering teams during high-severity production incidents, driving rapid troubleshooting, RCA investigations, and actionable remediation plans, with a focus on observability and automation to improve MTTR and service resilience.