Senior Incident Commander & Reliability Lead

Databricks Inc.; United States; On-site; USD 103,900 - 145,525; Full time

Job summary

Databricks Inc. is looking for an Incident Manager to lead critical production incidents and ensure effective communication with stakeholders. You will coordinate multi-disciplinary response teams and maintain technical resilience during high-impact events.

The ideal candidate has over 5 years of experience in incident management and a strong understanding of cloud systems. You will also mentor peers to improve incident response quality.

Qualifications

• 5+ years of experience in incident management or production operations.
• Ability to coordinate high-severity incidents and manage multi-team response efforts.
• Strong understanding of cloud infrastructure.
• Expertise in log analysis and debugging.
• Proficient in a major programming or scripting language.

Responsibilities

• Lead critical incidents and coordinate response efforts.
• Collaborate with engineering to document underlying causes.
• Summarize key learnings and communicate action items.
• Own communications during incidents, delivering updates.
• Mentor peers in incident response and communication.

Skills

Incident management

Site reliability engineering

Cloud infrastructure (AWS, Azure, GCP)

Log analysis

Proficiency in programming language (Python, Go, Bash)

Technical communication

Education

BS or Master's in Computer Science or related field

Tools

Datadog

Elasticsearch

Splunk

Prometheus

Grafana

Job description

Databricks Inc. is looking for an Incident Manager to lead critical production incidents and ensure effective communication with stakeholders. You will coordinate multi-disciplinary response teams and maintain technical resilience during high-impact events.

The ideal candidate has over 5 years of experience in incident management and a strong understanding of cloud systems. You will also mentor peers to improve incident response quality.