Incentive Specialist

CLEAResult; Salem (OR); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health concierge service

401(k) with company match

Paid vacation

Paid sick leave

Paid personal leave

Paid parental leave

Volunteer time

Employee recognition program

Employee assistance program

Training courses access

Job summary

CLEAResult seeks a detail-oriented Incentive Specialist to support residential energy efficiency incentives by processing applications, coordinating with partners, and ensuring program requirements are met with accuracy and timeliness. No phone work is required for this role; you will work with internal teams, community organizations, and external partners to deliver high-quality incentive processing.

Collaborative, organized professionals who can identify issues early and drive improvements

Qualifications

• 2+ years in incentive processing or program administration.
• Experience with energy efficiency or utility-funded programs is a plus.
• Strong written and verbal communication with a customer focus.

Responsibilities

• Review, process, and track incentive applications per program requirements.
• Apply program rules and eligibility criteria with sound judgment.
• Communicate clearly with stakeholders to request documents or resolve issues.
• Identify data gaps and potential compliance concerns; resolve them proactively.
• Analyze application data to identify opportunities for process improvements.
• Manage multiple priorities in a fast-paced environment and meet deadlines.
• Document decisions and notes to ensure transparency and continuity.

Skills

Incentive processing

Customer service

Administrative support

Operational support

Energy efficiency programs

Tools

Excel

Word

Outlook

Program management software

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours• 401(k) with company match• Paid vacation, sick, personal and parental leave time• Paid Volunteer Time: giving back to our communities is important to us• Employee Recognition Program – convert your recognition points into gift cards• Employee Assistance Program – offers benefits to help you manage daily responsibilities• Access to on-demand training courses to advance further in your careerJob DescriptionWe are seeking a detail-oriented and collaborative Incentive Specialist to join our In-Home Energy Services processing team. In this role, you will support the successful delivery of residential energy efficiency incentives by processing applications, coordinating with community partners, and ensuring program requirements are met with accuracy, timeliness, and transparency. No phone work is required for this role. This position works closely with internal program teams, community-based organizations, and external partners to ensure high-quality incentive processing, proactive issue resolution, and positive partner and customer experiences. The ideal candidate brings strong organizational skills, a customer-service mindset, and the focus and proactiveness to spot issues before they become problems, growing into full problem-solving as they learn our program.You're a Great Fit If You CanBuild and maintain positive, professional relationships with community partners, contractors, customers, and cross-functional internal teamsAccurately review, process, and track incentive applications in accordance with In-Home Energy Services program requirementsApply program rules and eligibility criteria consistently while exercising sound judgment within defined guidelinesCommunicate clearly and professionally, both written and verbally, when requesting additional documentation, explaining program requirements, or resolving issuesIdentify discrepancies, data gaps, or potential compliance concerns and work proactively to resolve themAnalyze application data and workflow trends to identify opportunities for process improvement and error reductionManage multiple priorities in a fast-paced environment while meeting deadlines and maintaining attention to detailDocument decisions, notes, and exceptions clearly to ensure transparency and continuityMinimum Qualifications2+ years of relevant experience in one or more of the following:- Incentive processing or program administration- Energy efficiency or utility-funded programs- Customer service, administrative, or operational support rolesStrong attention to detail, with demonstrated experience reviewing documentation for accuracy and completenessExcellent written and verbal communication skills with a customer-focused approachProficiency with Microsoft Office (Excel, Word, Outlook) and comfort working with databases or program management systemsHighly organized and dependable, with the ability to manage competing priorities and frequent interruptionsProven ability to work independently while collaborating effectively as part of a teamTarget Compensation:$56,000 per yearDOT RequirementsIf applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.Compensation Range$48,800.00 - $66,300.00CurrencyUSDTypeSalaryAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.Equal Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.