Incentive Programs Operations Coordinator

Energy Solutions - USA; Boston, Chicago, New York (MA, IL, NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Energy Solutions seeks an Incentive Connect Associate to support program operations and coordinate activities across the program portfolio. You will execute day-to-day workflows, maintain precise records, and liaise with participants, vendors, and internal teams to ensure quality results.

This role emphasizes limited supervision, effective issue resolution, and delivering value through accurate documentation, reporting, and compliant process execution.

Qualifications

• 2 years of experience in customer service, complaint resolution, account management, program administration, or operations support
• Experience communicating with customers, participants, vendors, or stakeholders through email, phone, or other professional channels
• Experience following established processes, SOPs, and service-level expectations to complete assigned work
• Strong written and verbal communication skills with internal and external stakeholders
• Strong attention to detail and ability to maintain accurate records and documentation
• Proficiency with Microsoft Office and standard workplace technologies

Responsibilities

• Execute and administer assigned program workflows, including claim intake and processing activities
• Manage application queues, shared inboxes, and workflow assignments
• Review, validate, and process applications in accordance with program requirements
• Maintain accurate records within program systems, databases, and CRM platforms
• Support outreach activities, including event preparation and stakeholder engagement
• Prepare program deliverables such as client invoices, performance reports, and status updates
• Compile and organize sales and program data to support reporting and administration
• Identify improvements to program procedures and workflows to enhance efficiency
• Track and report discrepancies and operational concerns affecting performance
• Respond to participant, customer, contractor, vendor questions and inquiries regarding platforms and requirements
• Escalate complex issues to Project Managers or senior team members when appropriate

Skills

Customer service

Communication

Attention to detail

Record keeping

Professional communication

Education

Associate or Bachelor’s degree in business administration/related field

Tools

Microsoft Office

CRM platforms

Case-management systems

Databases

Reporting tools

Excel

Job description

Energy Solutions seeks an Incentive Connect Associate to support program operations and coordinate activities across the program portfolio. You will execute day-to-day workflows, maintain precise records, and liaise with participants, vendors, and internal teams to ensure quality results.

This role emphasizes limited supervision, effective issue resolution, and delivering value through accurate documentation, reporting, and compliant process execution.