Inbound Transportation Supervisor

The TJX Companies, Inc.; Marlborough (MA); On-site; USD 61,000 - 82,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Job summary

The TJX Companies, Inc. in Marlborough, MA is seeking an Inbound Transportation Supervisor to lead a team of Associate Planners and ensure timely inbound freight execution. You will drive performance, coach staff, and manage escalations with carriers and internal partners.

You will partner with across transportation planning, IT, and analytics to improve workflows, metrics, and carrier performance, while owning key AP processes and ensuring service levels across the network.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Transportation, Business or a related field, or equivalent relevant work experience.
• Experience leading people and directing day-to-day work.
• Experience using metrics and data to drive decisions and improve processes.
• Strong understanding of transportation operations and carrier performance.
• Ability to lead change and translate requirements into practical solutions.

Responsibilities

• Lead, coach, and develop Associate Planners, setting clear performance expectations and accountability.
• Direct day-to-day AP workload, priorities, and coverage to meet service levels.
• Oversee resolution of inbound transportation exceptions and complex issues.
• Build team capability in problem solving, organization, and communication.
• Provide oversight of carrier compliance and service management activities.
• Own and improve AP processes, workflows, controls, and operating procedures.
• Leverage metrics and root-cause analysis to monitor performance and drive improvements.
• Partner with stakeholders to implement workflow automation and system enhancements.

Skills

People leadership

Analytical thinking

Communication

Problem solving

Microsoft Office

Education

Bachelor’s degree in Supply Chain

Tools

Microsoft Office

Transportation management systems

Workflow tools

Automation solutions

Job description

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Inbound Transportation Supervisor

The Inbound Transportation Supervisor leads and develops a team of Associate Planners (APs) responsible for the day-to-day execution of inbound transportation support. The Supervisor has direct accountability for team performance, including the quality, quantity, timeliness, consistency, and service levels of AP work. This role directs workload and priorities, provides coaching and performance feedback, and serves as an escalation point for complex transportation issues and carrier service failures.

The Supervisor partners across Transportation Planning, carriers, vendors, Business Enablement, Strategy & Analytics, Freight Payment, EDI, Consolidation, Special Services, Supply Chain Investigations, and IT to maintain freight flow, improve carrier and operational performance, strengthen AP processes and controls, and advance workflow and technology improvements.

What You’ll Do

• Lead, coach, and develop Associate Planners, establishing clear performance expectations and accountability for the quality, quantity, timeliness, and consistency of their work. Monitor individual and team performance, provide ongoing feedback and development, and ensure adherence to established procedures and service expectations.
• Direct day-to-day AP workload, priorities, coverage, and execution to ensure transportation inquiries, late loads, escalations, and other time-sensitive work are resolved within established service levels and appropriately handed off across the team.
• Oversee resolution of inbound transportation exceptions and complex issues, including carrier service failures, missed pickups, delivery delays, load execution issues, and systemic challenges; ensure effective escalation, follow-through, and accurate load status.
• Build team capability in problem solving, business judgment, organization, communication, and decision-making, ensuring APs understand operational and financial impacts, appropriately engage partners, and drive issues through resolution.
• Provide oversight of carrier compliance and service management activities, ensuring performance trends are identified, appropriate escalations and corrective actions occur, and insights are translated into improvements in carrier and inbound performance.
• Own and continuously improve key AP processes, workflows, controls, and operating procedures, including exception management, late pickup and delivery resolution, accessorial approvals, load maintenance, scheduling, invoicing support, and related activities.
• Leverage metrics, reporting, and root-cause analysis to monitor AP and transportation performance, identify trends, improve service, reduce cost and manual effort, and strengthen visibility and accountability.
• Partner with Business Enablement, Strategy & Analytics, IT, and other stakeholders to prioritize and implement workflow automation, system enhancements, reporting improvements, and scalable solutions that support AP execution and broader Inbound priorities.

Minimum Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Transportation, Business or a related field, or equivalent relevant work experience.
• Relevant experience in transportation, logistics, supply chain, or operations, including demonstrated experience leading people, directing day-to-day work, or developing associates.
• Experience using operational metrics and data to manage performance, drive decisions, improve processes, and support service and efficiency improvements.
• Strong understanding of transportation operations, exception management, carrier performance, and the broader supply chain.
• Demonstrated people leadership, coaching, communication, and relationship-building skills with the ability to hold teams accountable and work effectively across functions.
• Strong critical thinking, problem-solving, analytical, prioritization, and decision-making skills in a fast-paced environment with changing business needs.
• Proficiency with Microsoft Office; working knowledge of transportation management systems, workflow tools, reporting, and automation solutions.
• Ability to lead change, improve processes, create clear operating procedures, and translate business requirements into practical solutions.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

300 Value Way

Location:

USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of USD $61,000.00 to $82,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.