Inbound Sales Representative (Remote/Central Time)

A Place for Mom; Austin (TX); Remote; USD 41,184 - 50,336; Full time

Benefits offered by this job

401(k) plus match

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Job summary

A Place for Mom in Austin, Texas is looking for an Inbound Sales Representative. In this role, you will engage with families seeking senior care solutions, providing empathy and guidance while delivering an exceptional experience.

Your responsibilities will consist of taking inbound leads, conducting consultations, and acting as a liaison to senior housing communities. The position offers a competitive base salary of $45,760, uncapped variable bonuses, and comprehensive benefits including health and dental insurance.

Qualifications

• Two or more years of experience in inside sales or inbound call center.
• History of exceeding sales targets.
• Ability to multitask while talking and taking notes.

Responsibilities

• Deliver an exceptional experience for families exploring senior care.
• Take inbound calls and educate families on care options.
• Act as a liaison between families and care communities.

Skills

Inside sales

Multitasking

Strong computer and typing skills

Customer empathy

Sales target achievement

Tools

CRM system

Microsoft Word

Microsoft Excel

Job description

As an Inbound Sales Representative at A Place for Mom, you’ll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you’ll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones.

Responsibilities

What you will do

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls with families
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
• Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program

What Will Make You Successful

Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

Qualifications

• Two or more years of experience in inside sales/inbound call center
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system

Schedule

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.

Compensation

• Base Salary: $45,760 ($22.00 an hour)
• On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)
• Benefits:
  • 401(k) plus match
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off

Additional Information

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.