Inbound Sales Representative (Remote/Eastern Time)

A Place for Mom; Norfolk (VA); Remote; USD 45,760 - 74,000; Full time

Benefits offered by this job

401(k) plus match

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Job summary

A leading senior care advisory service is seeking an Inbound Sales Representative (Remote/Eastern Time) to assist families in finding tailored senior care solutions. Candidates should have inside sales experience and a proven track record of exceeding sales targets. This role involves managing inbound leads and providing exceptional customer service, making it ideal for empathetic individuals with strong multitasking abilities. Competitive compensation packages and a supportive work environment are provided.

Qualifications

• Two or more years of experience in inside sales/inbound call center.
• History of exceeding sales targets.
• Ability to multitask while on the phone.

Responsibilities

• Provide exceptional service to families seeking senior care options.
• Take inbound leads and conduct consultations with families.
• Educate families on senior care communities and services.

Skills

Inside sales experience

Exceeding sales targets

Multitasking

Strong computer skills

Typing skills

Tools

Word

Excel

CRM systems

Job description

Inbound Sales Representative (Remote/Eastern Time)

Join to apply for the Inbound Sales Representative (Remote/Eastern Time) role at A Place for Mom.

As an Inbound Sales Representative at A Place for Mom, you’ll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you’ll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones.

What You Will Do

• Work in a growing, fast‑paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
• Take inbound, pre‑screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
• Conduct in‑depth initial consultation calls with families
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
• Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4‑week new hire training program

What Will Make You Successful

Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move‑ins. As a Welcome Advisor you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

Qualifications

• Two or more years of experience in inside sales/inbound call center
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system

Schedule

You will work a 40‑hour work schedule on an hourly, non‑exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.

Compensation

Base Salary: $45,760 ($22.00 an hour) On Target Earnings: $74,000 ($28,024 variable bonus (Uncapped))

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

About A Place For Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our Employees Live The Company Values Every Day

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Additional Information

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.