Inbound Sales Representative (Bilingual - Spanish)

Charter Communications, Inc.; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Incentives

Free Spectrum services

Discounted services

Competitive pay

Job summary

Spectrum is seeking a customer sales advocate to help customers find the right mix of cable, internet, home phone and mobile services. You’ll drive satisfaction and contribute to team success while earning competitive pay and potential incentives.

Starting pay is $20/hour with incentives that can push earnings well above $110,000 annually. Enjoy free and discounted Spectrum services as you build a long-term career with Spectrum.

Qualifications

• High school diploma or equivalent.
• At least 1 year of sales experience in voice, data or video or 0.5 years as a billing agent with sales success.
• At least 1 year of customer service or call center experience.
• Bilingual: Spanish, with ability to read, write and speak English proficiently.

Responsibilities

• Engage customers and recommend Spectrum products and bundles.
• Educate customers on features and benefits of services.
• Hit weekly and monthly sales targets using proven techniques.
• Build trust with new, existing and former customers for loyalty.
• Address billing inquiries to support retention.
• Stay up to date on Spectrum campaigns, pricing and offerings.
• Maintain professionalism to simplify purchasing.

Skills

Bilingual: Spanish

Customer focus

Sales driven

Communication skills

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Job Summary

Do you enjoy connecting customers with solutions that fit their lifestyles? At Spectrum, you’ll help guide customers to the right combination of cable, internet, home phone and mobile services, ensuring every interaction brings genuine value. Your expertise will directly shape customer satisfaction and drive our team’s success.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Responsibilities

How You’ll Make an Impact

- Engage customers by evaluating needs and recommending the best Spectrum products and services

- Educate customers on product features and benefits, promoting bundled solutions for maximum value

- Consistently achieve weekly and monthly sales targets by applying effective sales techniques

- Build trust and rapport with new, existing and former customers to encourage long-term loyalty

- Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention

- Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions

- Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience

Working Conditions

- Office environment with variable hours, including weekends, holidays and split days off

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

- High school diploma or equivalent

Experience

- +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success

- +1 year of customer service or call center experience

- 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum

Skills

- Ability to read, write, speak and understand English and Spanish

- Strong understanding of cable communications products including video, data, voice and mobile

- Familiarity with billing systems

- Skilled in needs analysis, objection handling and closing sales

- Capable of meeting and exceeding sales goals

- Effective verbal, written and interpersonal communication abilities

- Proven computer proficiency

- Ability to multitask and respond to customer inquiries promptly

- Sound judgment, initiative and ambition

- Goal-oriented, determined and self-confident problem solver

- Bilingual: Spanish