Inbound Sales Representative (Bilingual

Spectrum; Greensboro (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring in Greensboro, North Carolina. In this role, you’ll help customers find the best bundles of cable, internet, home phone and mobile services, turning needs into valued solutions. Expect competitive pay and incentives that can boost earnings well beyond the base.

You’ll build rapport, meet sales targets, assist with billing questions, and stay current on campaigns and pricing. Bilingual English/Spanish is a strong plus in serving diverse communities.

Qualifications

• High school diploma or equivalent.
• +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success
• +1 year of customer service or call center experience
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum
• Bilingual English/Spanish preferred

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services
• Educate customers on product features and benefits, promoting bundled solutions for maximum value
• Meet and exceed weekly and monthly sales targets
• Build trust and rapport with new, existing and former customers to encourage loyalty
• Address retention calls and resolve billing inquiries
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions
• Demonstrate professionalism and courtesy in every interaction

Skills

Bilingual: Spanish

Cable products knowledge

Billing systems

Needs analysis

Closing sales

Multitasking

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy connecting customers with solutions that fit their lifestyles? At Spectrum, you’ll help guide customers to the right combination of cable, internet, home phone and mobile services, ensuring every interaction brings genuine value. Your expertise will directly shape customer satisfaction and drive our team’s success.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000a year! Andthat’snot all, enjoy free and discounted Spectrum services likeinternet, TV, and mobile while building a long and rewarding career.

How You’ll Make an Impact

• Engage customers by evaluating needs and recommending the best Spectrum products and services
• Educate customers on product features and benefits, promoting bundled solutions for maximum value
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience

Working Conditions

• Office environment with variable hours, including weekends, holidays and split days off

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success
• +1 year of customer service or call center experience
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum

Skills

• Ability to read, write, speak and understand English and Spanish
• Strong understanding of cable communications products including video, data, voice and mobile
• Familiarity with billing systems
• Skilled in needs analysis, objection handling and closing sales
• Capable of meeting and exceeding sales goals
• Effective verbal, written and interpersonal communication abilities
• Proven computer proficiency
• Ability to multitask and respond to customer inquiries promptly
• Sound judgment, initiative and ambition
• Goal-oriented, determined and self-confident problem solver
• Bilingual: Spanish

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.