Inbound Sales Development Representative

Demandforce; San Francisco (CA); In loco; USD 50.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Base salary + uncapped commission

Paid training + 2-month commissionguar

Career path to Account Executive

Sales tools: Salesforce & ZoomInfo

Sales coaching and development

Collaborative team environment

Communication and sales skills growth

Descrizione del lavoro

Demandforce, founded in 2003 and based in San Francisco, is a fast-paced software company helping small businesses grow through smarter communication. Our Sales Development Representatives work with Account Executives to understand prospective customers’ business needs, identify the right opportunities, and create a strong first experience with Demandforce.

This SDR role handles inbound leads and outbound follow-up, averaging around 65 calls per day plus email and chat.

Competenze

• Motivated, competitive, and goal-oriented.
• Strong conversationalist capable of rapid rapport.
• Curious, asks questions to uncover needs.
• Excellent phone, email, and live chat communication.
• Organized, able to manage multiple conversations and leads.
• Thrives in a fast-paced, high-volume environment.
• Coachable with openness to feedback and improvement.
• Resilient; can pivot and move on to next opportunity.

Mansioni

• Respond to inbound leads via phone, web, chat, and campaigns.
• Balance inbound and outbound outreach with ~65 calls per day.
• Qualify opportunities and schedule meetings with Account Executive.
• Maintain organized follow-up across calls, email, chat, and tools.
• Collaborate with Account Executives for smooth handoffs.

Conoscenze

Strong conversationalist

Rapport building

Curious and asks questions

Phone/email/chat communication

Organized multitasking

Resilient in fast-paced environment

Independent and team player

Strumenti

Salesforce

ZoomInfo

Descrizione del lavoro

Demandforce, founded in 2003 and based in San Francisco, is an award-winning software company helping small businesses grow through smarter communication. Our platform includes marketing automation, appointment reminders, reputation management, and 24/7 online booking.

We're a fast-paced, collaborative team committed to helping businesses thrive—and we are growing fast! Our Sales Development Representatives work closely with Account Executives to understand prospective customers’ business needs, identify the right opportunities, and create a strong first experience with Demandforce.

What's in it for you:

• $50,000 - $52,500 base salary + uncapped commission
• Paid training + 2-month commission guarantee
• Career advancement path to Account Executive
• Hands-on experience with sales tools and technology, including Salesforce and ZoomInfo
• Ongoing sales coaching and development
• A collaborative, supportive team environment
• Communication, discovery, and sales skills you can build on throughout your career

Who You Are:

• Motivated, competitive, and goal-oriented
• A strong conversationalist who can build rapport quickly
• Naturally curious and comfortable asking questions to understand what a prospect really needs
• Comfortable thinking on your feet and navigating unexpected questions
• Organized and able to manage multiple conversations, follow-ups, and lead sources at once
• Comfortable working in a fast-paced, high-volume environment
• Confident on the phone and comfortable communicating through phone, email, and live chat
• Able to recognize buying signals, uncover a prospect’s needs, and confidently guide the conversation toward a next step
• Coachable, open to feedback, and interested in continuously improving
• Resilient - not every conversation results in a meeting. You know when to push, when to pivot, and how to move on to the next opportunity
• Able to work independent and in a team

How You'll Do It:

This is not a traditional cold-calling-only SDR role. You'll be one of the first people prospective customers speak with when they contact Demandforce.

Throughout the day, you'll respond to inbound leads from phone calls, website inquiries, live chat, marketing campaigns, and other channels while also completing outbound follow-up. The role averages approximately 65 inbound and outbound calls per day in addition to email and chat activity.

Some prospects will know exactly what they're looking for. Others may simply know they have a problem they want to solve. Your job is to quickly understand what's happening in their business, ask the right questions, communicate how Demandforce may be able to help, and determine whether it makes sense to schedule a deeper conversation with an Account Executive.

You'll need to balance speed with quality. Responding quickly matters, but so does making each conversation count.

• Respond quickly to new inbound prospects and follow up consistently
• Build rapport and lead productive, consultative conversations
• Ask strong discovery questions to understand the prospect’s business, challenges, and priorities
• Identify qualified opportunities and confidently ask prospects to schedule a meetingHandle common questions and objections without getting thrown off
• Maintain organized follow-up across calls, email, chat, and sales tools
• Work closely with Account Executives to create a smooth handoff and give them useful context before each appointment
• Learn Demandforce’s products, customers, competitors, and the industries we serve
• Participate in ongoing coaching and development
• Meet activity, appointment-setting, and performance goals
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off + holidays
• FSA for medical and dependent care
• Life & disability insurance
• Commuter benefits, EAP, and more

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).

Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra