Inbound Sales CSR — Direct Hire with Full Benefits

Kelly Services; Raynham (MA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Full benefits

Job summary

Kelly Services in Raynham, MA is seeking a Customer Service Representative to support inbound sales and order processing. The role is a direct hire with full company benefits and a salary range of $52,000–$58,240 per year.

You will work with sales agents, customers, hospitals, and internal teams to manage orders, resolve issues, and deliver exceptional service in a fast-paced environment. Strong communication, organization, and ERP experience are essential.

Qualifications

• 2–5 years of customer service experience.
• Previous experience using ERP software required.
• Experience in a medical device, biotechnology, pharmaceutical, or other regulated industry is a plus.
• Excellent written and verbal communication skills.
• Strong listening, problem-solving, and customer service abilities.
• Ability to remain calm, professional, and effective under pressure and tight deadlines.
• Strong organizational and time-management skills, with the ability to prioritize competing responsibilities.
• Ability to adapt to shifting priorities and changing business needs.
• Comfortable working with individuals from diverse backgrounds and personalities.
• Positive, proactive, flexible, and resilient professional attitude.
• Proficiency in Microsoft Office, including Word, PowerPoint, Excel, Outlook, and Teams.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while contributing effectively to a team.

Responsibilities

• Provide exceptional customer service and support to sales agents, customers, and hospitals.
• Enter, process, and audit customer orders accurately and efficiently.
• Process purchase orders, expired inventory requests, invoices, and credit notes in accordance with established procedures.
• Release orders promptly for distribution.
• Issue Return Authorization Numbers for product complaints and expired product returns.
• Manage and respond to incoming customer service calls and inbox inquiries.
• Assist with new customer account setup and administration.
• Maintain accurate customer information and records within the ERP system.
• Manage customer requirements and ensure timely follow-up on outstanding requests.
• Collaborate with the Customer Service Manager, Finance, Sales, and other internal stakeholders to resolve customer issues.
• Partner with Finance to identify and implement corrective actions using root cause analysis.
• Liaise with sales agents and hospitals to coordinate pricing resolutions.
• Conduct product research to support inventory requests.
• Utilize various portals to retrieve and acknowledge payments.
• Create, update, and improve Customer Service Standard Operating Procedures as needed.
• Assist with training and onboarding new Customer Service Representatives and other department personnel.
• Maintain accurate electronic files for assigned accounts.
• Promote a positive, professional, and collaborative work environment.
• Perform other duties as assigned to support sales agents and customers.

Skills

Customer service

ERP software

Communication skills

Time management

Organizational skills

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

Kelly Services in Raynham, MA is seeking a Customer Service Representative to support inbound sales and order processing. The role is a direct hire with full company benefits and a salary range of $52,000–$58,240 per year.

You will work with sales agents, customers, hospitals, and internal teams to manage orders, resolve issues, and deliver exceptional service in a fast-paced environment. Strong communication, organization, and ERP experience are essential.