Inbound Sales Coordinator

Americaneagle.com; Des Plaines (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Americaneagle.com is seeking an entry‑level Inbound Sales Coordinator to join the Business Development team. You’ll be the first point of contact for inquiries via phone, web forms, live chat, email, and referrals, learning qualification and routing to Sales Reps.

You’ll gain hands‑on experience with Salesforce, lead qualification, and the full sales cycle, with coaching from experienced pros. Strong communication, organization, and a curious, coachable attitude are essential for growth.

Qualifications

• Bachelor’s degree in Business, Sales, Communications, Marketing, or related field
• 0–2 years in Sales or Business Development
• Strong written and verbal communication with a professional presence
• Highly organized and detail‑oriented, able to juggle multiple tasks

Responsibilities

• Serve as the first point of contact for inbound inquiries across phone, web forms, live chat, email, and internal channels
• Respond promptly to inquiries, following response‑time standards
• Qualify inbound leads by understanding prospect needs, project scope, timeline, and budget
• Route qualified leads to the appropriate Sales Representative
• Write clear handoff notes summarizing prospect needs and conversation history
• Schedule and coordinate initial calls between prospects and Sales Reps
• Enter and maintain lead, contact, account, and opportunity records in Salesforce
• Direct non‑sales inquiries to the right internal teams
• Follow up with leads not ready to move forward
• Support sales operations projects and training

Skills

Verbal communication

Written communication

Organizational skills

Detail-oriented

Team player

Multitasking

CRM knowledge

Lead routing

Qualification process

Education

Bachelor's degree in business

Tools

Salesforce

Job description

Americaneagle.com is looking for a motivated, detail-oriented Inbound Sales Coordinator to join our growing Business Development team. This is an entry-level role built for someone who wants to start a career in sales and learn the business from the ground up. As the first point of contact for prospective clients, you’ll handle inquiries that come in through phone calls, web form submissions, live chat, email, and internal referrals. You’ll respond quickly, learn to qualify each inquiry, route it to the right Sales Representative, and make sure every handoff includes the context needed to start the conversation well. Along the way, you’ll get hands‑on experience with Salesforce, sales qualification, and the full sales process, plus training and coaching from experienced sales and business development professionals. This is a great fit for someone who is curious, eager to learn, and energized by talking with people. Success in this role is measured by speed‑to‑lead, qualification accuracy, data quality, and how well inbound inquiries turn into real opportunities. Strong performers will have a clear path to grow into a Business Development Representative or other sales roles.

Responsibilities

• Serve as the first point of contact for inbound inquiries across phone, web forms, live chat, email, and internal channels, providing a professional and responsive experience
• Respond to new inquiries promptly, following established response‑time standards
• Qualify inbound leads by asking questions to understand the prospect’s needs, project scope, timeline, and budget, using the qualification process you’ll be trained on
• Route qualified leads to the right Sales Representative based on assignment
• Write clear, concise handoff notes that summarize each prospect’s needs and conversation history
• Schedule and coordinate initial calls between prospects and Sales Representatives
• Enter and maintain accurate lead, contact, account, and opportunity records in Salesforce, including logging activity and keeping data clean
• Direct non‑sales inquiries (existing client support, vendor solicitations, job seekers) to the right internal teams
• Follow up with leads who haven’t responded or aren’t ready to move forward yet
• Support sales operations projects and other team initiatives during slower inbound periods, such as Salesforce data cleanup, list building, research, and reporting
• Take part in ongoing sales training, shadow sales calls, and build your knowledge of our services and the digital industry

Requirements

• Bachelor’s degree in Business, Sales, Communications, Marketing, or a related field
• 0–2 years of professional experience in a Sales or Business Development role, with a genuine interest in building a career in sales
• Strong verbal and written communication skills, with a friendly, professional presence on the phone and in writing
• Strong listening skills and natural curiosity, with the ability to identify prospect needs and ask effective qualifying questions
• Highly organized and detail‑oriented, with the ability to juggle multiple tasks, keep information accurate, and stay composed in a fast‑paced environment
• Self‑motivated, competitive, and results‑driven, with a coachable attitude and an eagerness to learn and grow
• Ability to juggle multiple tasks and stay composed in a fast‑paced environment
• Collaborative team player who works well with others
• Comfortable learning new software; experience with Salesforce or another CRM is a plus but not required
• Interest in digital marketing, web design and development, or technology is a plus
• Professional appearance and demeanor is expected

Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. Our dedication to growing our development team is how we can produce excellent sites and applications for our clients. We do all of this while maintaining a family value focus and pushing for a good work‑life balance. The US‑based salary range for this full‑time position is $60,000-$75,000 per year. Within this range, individual pay is determined by job‑related skills, experience, and relevant education or training. At Americaneagle.com, we are committed to providing a comprehensive benefits package, a positive work environment, company activities and more. To see our benefits and what we've been up to,

Please note that Americaneagle.com will never issue a check, require you to make an advanced payment, or ask you to cash a check on its behalf. If you receive any check in the mail prior to employment, please do not cash the check.

Equal Opportunity Employer

As an equal opportunity/affirmative action employer, Americaneagle.com is committed to fostering a diverse, multicultural work environment where our employees respect one another and share a commitment to the company's values,mission, and strategies. Americaneagle.com provides equal employment to all participants and employees without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, veteran or maritalstatus.

The following voluntary information is requested by Americaneagle.com to evaluate its hiring practices and to prepare reports required by law for the State and Federal Government. This information is confidential and will NOT be used to make a decision about your employment.

Voluntary Self-Identification of Protected Veterans

I attest that the information I provided under Applicant Information is true and correct to the best of my knowledge and may be verified by Americaneagle.com or its agents.