Inbound Sales Consultant - Overnight Schedule

Viking; United States; On-site; USD 80,000 - 190,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) with match

Employee Stock Purchase Plan (ESPP)

Health insurance (medical/dental/vison

Paid training

Vacation & holidays

Job summary

Viking is seeking a remote Overnight Inbound Sales Consultant to help guests curate unforgettable cruise experiences from home. You will handle inbound calls, recommend itineraries, and close sales with a focus on high-net-worth clients.

You’ll work a 4 PM–2 AM PST schedule, leveraging a lucrative base+commission plan and top-tier support from Viking. Ideal candidates have 5+ years in account-executive or sales roles, exceptional communication, and the discipline to thrive in a structured remote

Qualifications

• Experience in telephone sales or similar sales role.
• 5+ years as an Account Executive or in a similar sales role.
• Willingness to work overnight, weekends and holidays.
• Proven track record of meeting/exceeding sales KPIs.
• Strong phone-based selling experience and closing abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build relationships with high-end clients.
• Discipline to work in a structured remote environment.
• Experience closing sales on the first call.
• Proficient with MS Word, Teams, and Outlook.

Responsibilities

• Handle inbound sales calls from consumers, identify needs, and make travel recommendations.
• Make follow-up outbound calls, overcome objections, and close the sale.
• Provide personalized recommendations based on guests’ preferences and interests.
• Build lasting relationships to drive consumer loyalty.
• Explain cruise itineraries, onboard amenities, and pricing details.
• Maintain accurate records of interactions and follow-up with leads.
• Work from home in a fully virtual environment.

Skills

Telephone sales

Account Executive

Communication

Negotiation

High-net-worth clients

Tools

MS Word

Teams

Outlook

Job description

Role Overview

Come join the exciting world of travel! Are you passionate about travel and eager to help others create unforgettable memories? Join our team as a fully remote overnight Inbound Sales Consultant at Viking Cruises! As an essential part of our company, you’ll assist our guests in purchasing once-in-a-lifetime cruises from the comfort of your own home. As a member of our overnight sales team you will work a schedule with start times ranging from 4 PM to 2 AM PST. Our remote Inbound Sales Consultants have the earning potential of $80,000 – $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award‑winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long‑lasting relationships with. Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean, river, and expedition vessels.

In This Role You Will

• Demonstrate passion for curating extraordinary travel experiences for high‑net‑worth guests
• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
• Make follow‑up outbound calls, overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads
• Enjoy working from home in a fully virtual environment
• Continuously exercise high ethical standards
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

To Be Successful You Will Need

• Experience as a telephone sales person or similar sales role
• 5+ years experience as an Account Executive or in a similar sales role
• Flexibility in your schedule to work overnight, weekends, and holidays
• Demonstrated success in meeting and exceeding monetary sales KPI metrics
• Strong experience in making sales over the phone
• Exceptional communication, negotiation, and interpersonal skills
• Ability to build and maintain relationships with high‑end clients
• Discipline to work in a structured environment with schedule adherence standards
• Previous sales experience with ability to close on the first call
• Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
• Must be able to provide:
  1. A distraction‑free workspace/environment (at home)
  2. Space for a desktop computer with 2‑3 monitors
  3. Stable power source and internet connection
     1. Dedicated high‑speed internet (minimum) of 25 Mbps upload and download speeds and ethernet connection (connection cannot be wireless, Wi‑Fi extenders, Wi‑Fi repeaters, MiFi or hotspots)
• Location: USA

What We Offer You

• Highly competitive compensation plan breakdown
  1. Average earning potential of $90,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
  2. Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan)
  3. Employees are eligible for annual discretionary bonus.
  4. 401(k) plan with company match.
  5. Employee Share Purchase Plan (ESPP). Viking full‑time regular employees working in the United States can purchase Viking shares through payroll deductions.
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Paid training (hourly pay + guaranteed commission)
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and many more discounts to name.

About Viking

Viking was founded in 1997 and provides destination‑focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®. Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Viking is a certified Great Place to Work company, reflecting our commitment to excellence, integrity and the outstanding contributions of our teams.