Inbound Sales Center Manager — Growth & Coaching

Dobson Fiber; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Dobson Fiber is seeking a senior leader to manage an inbound sales team in a fast-moving telecom environment. You will coach agents, drive performance, and set standards for scripts, QA, and call handling to optimize conversions.

You will own staffing plans, forecasts, and collaboration with Marketing, Customer Service, and IT to ensure smooth operations and reliable CRM usage. This role emphasizes growth and customer experience.

Qualifications

• 5+ years in inbound sales or call center leadership
• Experience directing teams to hit or exceed sales targets
• Strong knowledge of call center metrics and process improvement
• Proven ability to coach, develop, and manage performance
• Experience with CRM systems and forecasting processes
• Ability to coordinate across Marketing, Customer Service, and IT

Responsibilities

• Lead, coach, and mentor a team of inbound sales agents to achieve individual and team targets.
• Set clear performance expectations, provide timely feedback, and conduct regular performance reviews.
• Implement best-practice sales scripts, objection-handling techniques, and call-quality standards.
• Foster a collaborative, accountable, and growth-oriented team culture.
• Build staffing and scheduling plans to support call volume growth.

Skills

Inbound sales leadership

Coaching & performance management

CRM & forecasting

Call center metrics

Staffing & scheduling

Cross-functional collaboration

Tools

Salesforce

Contact center software

Job description

Dobson Fiber is seeking a senior leader to manage an inbound sales team in a fast-moving telecom environment. You will coach agents, drive performance, and set standards for scripts, QA, and call handling to optimize conversions.

You will own staffing plans, forecasts, and collaboration with Marketing, Customer Service, and IT to ensure smooth operations and reliable CRM usage. This role emphasizes growth and customer experience.