Remote Inbound Sales Representative - Lexington, KY

Consumer Cellular, Inc.; Lexington (KY); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Uncapped commission

Career development

Comprehensive training

Winning team culture

Goal-oriented environment

Job summary

Consumer Cellular is seeking an Inbound Sales Representative to handle remote inquiries from customers exploring wireless plans and services. You will use a consultative approach, ask discovery questions, and tailor recommendations to fit each budget and lifestyle while closing sales with a focus on customer satisfaction.

The role offers uncapped commission and a base pay of $17/hour with room to grow. Remote work is available, but candidates must reside within 50 miles of Lexington, Kentucky.

Qualifications

• Minimum 1 year of sales experience.
• Experience in closing sales and meeting metrics and quotas.
• Strong communication and active listening skills.
• Comfortable using Microsoft Office Suite.

Responsibilities

• Be the first point of contact for customers learning about wireless plans and services.
• Ask discovery questions and provide tailored recommendations to fit budget and lifestyle.
• Close sales and deliver a high‑quality customer experience.
• Accurately maintain records using CXOne and internal tools.
• Collaborate with the team to achieve goals and celebrate successes.

Skills

Sales experience

Closing sales

Communication skills

Active listening

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Job Description - Remote Inbound Sales Representative - Lexington, KY (260876)

Job Description - Remote Inbound Sales Representative - Lexington, KY (260876)

Remote Inbound Sales Representative - Lexington, KY (260876)

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it. All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [e-mail].

Who We Are

At Consumer Cellular, we offer simple, straightforward, and affordable wireless solutions that make staying connected easier than ever. Our customers may come to us for the price, but they stay because of the exceptional experience our team delivers every step of the way. We believe in rewarding performance, encouraging growth, and promoting from within. Our track record of internal promotions and career advancement speaks for itself. Just when you thought it could not get any better, we offer a base salary of $17 an hour with uncapped commission. While this role is remote, you will still need to reside within 50 miles of Lexington, Kentucky. Don’t worry if working on site is your preference, we have a seat reserved for you!

Job Summary

As an Inbound Sales Representative, you will be the first point of contact for customers reaching out to learn more about our wireless plans and services. You’ll use a consultative approach to understand their needs through discovery questions, provide tailored solutions, and close the sale — all while delivering an exceptional customer experience.

What You’ll Do

• Customer Connection - You will be the introduction to the Consumer Cellular experience. Your energy, curiosity, and the ability to ask the right questions will help uncover customers' needs. By listening to the reason for their call, you’ll position Consumer Cellular as the reliable, value-based solution they’ve been looking for.
• Building Value - At Consumer Cellular, we say, “People come for the price, but stay for the experience.” Your role is what brings this to life. By asking discovery questions, you will be able to provide the best recommendations on products and services that fit both their budget and lifestyle.
• Overcoming Objections – You know that when you hear objections, this is an opportunity to build trust and ask more questions. You are able to overcome objections by addressing concerns and highlighting why Consumer Cellular is the smart choice.
• Closing the Sales by Welcoming Customers to the Family – You’ll recognize the right time to close the sale and add a customer. You are able to close the sale confidently by delivering a great customer experience and positively reinforcing the customer’s decisions.
• Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools (don't worry, we will train you on all of them). We believe in always Doing the Right Thing, which means making sure the customer's wants and needs are not only met but that you operate with the highest level of integrity.
• Being a Team Player – We win together! We celebrate, we laugh, and we respect each other’s strengths and differences. At Consumer Cellular, team is not just a value — it is the secret sauce to our success.

What’s In It for You?

• Uncapped commission – take control of your income
• Career development – we promote from within
• Comprehensive training and ongoing support
• Be part of a winning team that values your input and celebrates your success
• Work in a fast-paced, goal-oriented environment where your efforts make a real impact

What You Bring to the Table

• Minimum 1 year of sales experience (inbound, outbound, or retail)
• Experience in closing sales and meeting metrics and quotas
• Strong communication and active listening skills
• Comfortable using Microsoft Office Suite (Word, Excel, Outlook)
• Ability to think on your feet, ask the right questions, and close sales
• A self-starter with a desire to succeed and grow within the company

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at [phone], and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news. Pre-employment background check and drug screen is required.

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].