Inbound Sales Advisor for SMB Payroll Solutions

The Wrap; Denver (CO); Hybrid; USD 65,904,000 - 70,202,000; Full time

Job summary

Gusto, a leader in payroll and HR for small businesses, is seeking a driven Sales role in Denver. You will engage with customers via email, chat, and phone to match our people platform to their needs, guiding onboarding and demonstrating advisory sales skills. AI is woven into daily workflows to improve outcomes.

You’ll join a team of sales professionals who value empathy, product knowledge, and ethical engagement. This is an early-career path with growth opportunities.

Qualifications

• 1+ year in a high volume sales or customer service environment with cross-selling or KPI exposure (nice to have)
• Open to new grads and early in career
• Customer-first mindset and ethical business practices
• Driven to excel and improve your craft
• Strong communication via phone and email/chat
• Ability to adapt to change and stay motivated
• Experience integrating AI into daily workflow and providing feedback

Responsibilities

• Manage high volume inbound calls, chats, and emails across stages: discovery, qualification, sales, decision, onboarding
• Keep accurate Salesforce records for leads worked
• Be a trusted advisor to help customers select Gusto as their payroll platform
• Support onboarding by guiding customers through account setup
• Demonstrate product knowledge and care for every interaction
• Refine solutions selling skills for small businesses
• Grow through community and career development opportunities
• Use AI-powered workflows daily and surface friction to improve tools and processes

Skills

Sales experience

Customer empathy

Communication skills

Adaptable

AI experience

Job description

Gusto, a leader in payroll and HR for small businesses, is seeking a driven Sales role in Denver. You will engage with customers via email, chat, and phone to match our people platform to their needs, guiding onboarding and demonstrating advisory sales skills. AI is woven into daily workflows to improve outcomes.

You’ll join a team of sales professionals who value empathy, product knowledge, and ethical engagement. This is an early-career path with growth opportunities.