Payroll & Benefits Concierge: Dedicated Service Advisor

Rozgoo; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Gusto is hiring a Dedicated Service Advisor to act as the primary contact for customer support and to guide customers through payroll, health, and benefits features. The role focuses on proactive education, advocacy for customers, and strategic problem-solving to reduce churn.

You will partner across teams to resolve friction, leverage AI-assisted tools, and uphold a high standard of product knowledge for our diverse small-business clientele.

Qualifications

• 6+ years of customer experience, including account management or customer success.
• Strong communication, empathy, and problem-solving skills.
• Ability to steer customer outcomes through data and insights.

Responsibilities

• Build trust and partnership with customers via inbound and outbound communication channels.
• Serve as a dedicated advisor, offering expert support for payroll and benefits inquiries.

Skills

Customer experience

Churn prevention

Cross-functional collaboration

Problem solving

Communication skills

AI tools familiarity

Tools

CRM software

Payroll platforms

AI-assisted tools

Job description

Gusto is hiring a Dedicated Service Advisor to act as the primary contact for customer support and to guide customers through payroll, health, and benefits features. The role focuses on proactive education, advocacy for customers, and strategic problem-solving to reduce churn.

You will partner across teams to resolve friction, leverage AI-assisted tools, and uphold a high standard of product knowledge for our diverse small-business clientele.