Senior Payroll & Benefits Service Advisor

The Wrap; Chicago (IL); Híbrido; USD 85 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits

Equity (RSUs)

Resumo da oferta

Gusto is seeking a Dedicated Service Advisor to be the primary contact for customer support, guiding users through payroll and benefits features and educating them on product capabilities. You will advocate for customers to influence product decisions and address churn risks with strategic solutions.

In this role, you will collaborate across teams, use AI-assisted tools to improve accuracy, and deliver exceptional customer experiences while upholding trust and loyalty with Gusto’s key clientele.

Qualificações

• 6+ years of customer experience, including 1+ years in Payroll and 2+ years in account management.
• Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction.
• Strong communication skills, with experience in synthesizing complex subjects for various audiences.

Responsabilidades

• Build trust and partnership with customers via inbound and outbound communication channels.
• Serve as a dedicated advisor, offering expert support for payroll and benefits inquiries.
• Proactively engage with customers to understand their business needs and support preferences.
• Identify and address churn risks with strategic solutions to enhance customer retention.
• Collaborate cross-functionally to resolve points of friction and address customer concerns.
• Utilize critical thinking and problem-solving skills to deliver customer-centric solutions.
• Ensure strong product knowledge and competitive awareness to prevent customer churn.
• Leverage AI-assisted tools to improve research, communication, and compliance accuracy.

Conhecimentos

Clear communication

Problem solving

Customer-focused

Cross-functional collaboration

Ferramentas

Salesforce

Zoom

Google Workspace

Gmail

Chili Piper

Descrição da oferta de emprego

Gusto is seeking a Dedicated Service Advisor to be the primary contact for customer support, guiding users through payroll and benefits features and educating them on product capabilities. You will advocate for customers to influence product decisions and address churn risks with strategic solutions.

In this role, you will collaborate across teams, use AI-assisted tools to improve accuracy, and deliver exceptional customer experiences while upholding trust and loyalty with Gusto’s key clientele.