Inbound Retention Specialist – Save & Delight Customers

TruGreen Limited Partnership; Lititz (Lancaster County); On-site; USD 27,669 - 58,865; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Diversity and Inclusion initiatives

Job summary

TruGreen Limited Partnership is looking for an inbound representative to help retain customers looking to cancel services. This position involves resolving issues, following up on complaints, and effectively communicating the value of services offered.

The ideal candidate will have strong customer service and conflict resolution skills, a high school diploma, and at least one year of relevant experience. This is a great opportunity to work in customer care with ongoing training and development.

Qualifications

• Must be physically located in the United States while performing this job.
• At least 1 year of sales or 2 years of customer care experience.
• Ability to speak, read and write fluently in English.

Responsibilities

• Resolve concerns for customers requesting to cancel services.
• Provide follow-up on customer complaints and set expectations.
• Use training and specialized offers to retain customers.

Skills

Customer relationship building

Conflict resolution

Attention to detail

Time management

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

TruGreen Limited Partnership is looking for an inbound representative to help retain customers looking to cancel services. This position involves resolving issues, following up on complaints, and effectively communicating the value of services offered.

The ideal candidate will have strong customer service and conflict resolution skills, a high school diploma, and at least one year of relevant experience. This is a great opportunity to work in customer care with ongoing training and development.