Customer Service Representative

TruGreen Limited Partnership; City of Syracuse (NY); On-site; USD 29,053 - 60,138; Full time

Benefits offered by this job

Affordable medical and prescription drug plans

Financial health resources

Paid Time Off / Sick Leave

Training & Development

Job summary

TruGreen Limited Partnership is seeking an associate in Syracuse, NY, to deliver exceptional customer support through effective communication and problem-solving. Candidates should have strong customer service skills and foundational sales experience to enhance customer's outdoor living space.

The position requires a high school diploma or GED and proficiency in Microsoft Office. TruGreen offers a competitive pay range of $29,053.00 - $60,138.00 and excellent benefits including medical insurance and a 401(k) plan.

Qualifications

• Ability to resolve conflict professionally and decisively.
• Ability to read, comprehend and adhere to instructions.
• Experience in delivering superior customer support.

Responsibilities

• Deliver superior customer support through calls.
• Upsell additional services for outdoor living.
• Maintain high standards for excellence and integrity.

Skills

Excellent customer service skills

Foundational sales skills

Proficient computer skills

Organizational and time management skills

Mathematical skills

Written and verbal communication skills

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Social media applications

Job description

Job Description

Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that does not equally impact our future.

At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.

#BeTruGreen and find yourself with a satisfying and rewarding career.

What’s In it for You

• Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
• Competitive wages
• Opportunities to grow your career
• Affordable medical and prescription drug plans
• Financial health resources, including 401(k)
• Training & Development
• Paid Time Off / Sick Leave

Your Responsibilities

You are responsible for delivering superior customer support throughout the day by answering customer calls and problem‑solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

Job Requirements

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn and apply general knowledge of the company, products and services
• Ability to read, comprehend and adhere to instructions, processes and procedures
• Keen attention to detail
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Good organizational and time management skills, including punctuality for on‑time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers
• High school diploma or general education degree (GED); or up to one‑year related experience and/or training; or an equivalent combination of education and experience
• Associate degree from a two‑year college or technical school preferred

Pay Ranges

$29,053.00 - $60,138.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including medical/dental/vision insurance and company‑matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer – Minorities, Females, Protected Veterans, Individuals with Disabilities.

Ability to speak, read, and write fluently in English is required. You must be physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce.