Customer Service Representative

TruGreen Limited Partnership; Woodridge (IL); On-site; USD 30,436 - 63,002; Full time

Benefits offered by this job

Affordable medical and prescription drug plans

Financial health resources including 401(k)

Opportunities for career growth

Job summary

TruGreen Limited Partnership seeks a dedicated associate in Woodridge, Illinois, to provide exceptional customer support. Responsibilities include answering customer queries, problem-solving, and upselling services that enhance outdoor living.

The ideal candidate will have a high school diploma or GED, strong customer service skills, and basic sales abilities. This position offers competitive pay, medical benefits, and a commitment to diversity and inclusion.

Qualifications

• Ability to speak, read, and write fluently in English.
• Ability to work independently and collaboratively.
• Mathematical skills to calculate rates, ratios, and percentages.

Responsibilities

• Deliver superior customer support by answering calls.
• Help customers enhance their outdoor living space.
• Maintain high standards of customer service.

Skills

Excellent customer service skills

Foundational sales skills

Proficient computer skills

Good organizational skills

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Social media applications

Job description

Job Description

Every TruGreen associate is committed to quality. Employees play a critical role in contributing to a high‑performing team that delivers superior customer support and lawn care services.

What’s In It for You

• Awesome teammates dedicated to our values, customers, lawn science, and you.
• Competitive wages.
• Opportunities to grow your career.
• Affordable medical and prescription drug plans.
• Financial health resources, including 401(k).
• Training & Development.
• Paid Time Off/Sick Leave.

Your Responsibilities

You are responsible for delivering superior customer support throughout the day by answering customer calls and problem‑solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

Job Requirements

• High standards for excellence, integrity, and customer service.
• Excellent customer service skills.
• Ability to resolve conflict in a professional and decisive manner.
• Foundational sales skills to upsell products and services to meet customer needs.
• Written and verbal communication skills for professional business interactions.
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Familiarity with social media applications (Facebook, Instagram, LinkedIn).
• Ability to learn and apply general knowledge of the company, products and services.
• Ability to read, comprehend and adhere to instructions, processes and procedures.
• Keen attention to detail.
• Mathematical skills to calculate in all units of measure, using whole numbers and decimals to determine rates, ratios, and percentages.
• Good organizational and time management skills, including punctuality for on‑time attendance.
• Ability to work independently under general supervision and collaboratively as part of a team.
• Ability to talk and type simultaneously when interacting with customers.
• High school diploma or GED; or up to one‑year related experience and/or training; or an equivalent combination of education and experience.
• Associate degree from a two‑year college or technical school preferred.

Ability to speak, read and write fluently in English is required.

You must be physically located in the United States while performing this job.

Pay Ranges

$30,436.00 - $63,002.00. This range is based on qualifications necessary for the position, including experience, training, and other considerations permitted by law. Most candidates will start in the bottom half of the pay range; the upper end will generally be reserved for candidates with extensive experience. In addition to monetary compensation, we offer benefits including medical, dental, vision insurance and company‑matching 401(k).

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.

TruGreen performs pre‑employment testing.