Customer Experience & Retention Coordinator

TruGreen Limited Partnership; Westbrook (ME); Hybrid; USD 32.000 - 59.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision insurance

Company-matching 401(k)

Zusammenfassung

TruGreen Limited Partnership is seeking a Customer Service Representative in Westbrook, ME to handle inbound and outbound calls, resolve customer concerns, and coordinate CFRs with branches for top-tier service.

The role requires a high school diploma or GED, 2–3 years of customer service experience, and MS Office skills. On-site duties include data entry, issue resolution, and occasional up-selling of services.

Qualifikationen

• High school diploma or GED is required.
• Associate’s degree is preferred.
• 2-3 years of customer service experience is required.
• Experience resolving escalated customer service issues is required.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) are required.

Aufgaben

• Receives inbound and makes outbound calls to resolve routine customer concerns in a timely and professional manner.
• Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain high service levels.
• Prioritizes open, overdue and/or critical CFRs and escalates to management as needed.
• Reviews and responds to customer feedback and compiles data such as NPS for management.
• Probes to identify root cause and uses approved save offers to retain customers.
• May complete special projects to support branch operations and efficiency.
• Enters and maintains customer data in the customer database accurately.
• Researches customer history to resolve concerns.
• Follows standard policies and scripting to ensure quality outcomes.
• Identifies opportunities to upsell additional services.

Kenntnisse

Customer service

Communication

Time management

Problem solving

Ausbildung

High school diploma/GED

Associate’s degree preferred

Tools

Microsoft Office

Jobbeschreibung

TruGreen Limited Partnership is seeking a Customer Service Representative in Westbrook, ME to handle inbound and outbound calls, resolve customer concerns, and coordinate CFRs with branches for top-tier service.

The role requires a high school diploma or GED, 2–3 years of customer service experience, and MS Office skills. On-site duties include data entry, issue resolution, and occasional up-selling of services.