Inbound Reservations Agent - Year Round

Aramark; Stone Mountain (GA); On-site; USD 44,083,200 - 55,104,000; Full time

Benefits offered by this job

On-the-job training

Job summary

Aramark in Stone Mountain, GA is hiring an Inbound Reservations Agent for year-round work. You will assist guests with lodging, tours, and activities, and handle general inquiries while delivering world-class service.

Successful agents build rapport, know our destinations, and generate excitement. A high school diploma or GED is required; bilingual is a plus. Hours 9am-6pm, seven days a week. Training provided; this is an in-person role at Stone Mountain Park.

Qualifications

• Dependable and punctual with strong interpersonal skills.
• Flexible with shifts and open availability during operating hours.
• Ability to learn quickly in a fast-paced, service-driven environment.

Responsibilities

• Provide excellent guest service and assist with reservations.
• Upsell and cross-sell to increase bookings.
• Handle inquiries with clear communication and problem-solving.
• Maintain professional, positive demeanor and attendance.

Skills

Communication skills

Customer service

Sales aptitude

Education

High school diploma or GED

Tools

Microsoft Outlook

Job description

Title: Inbound Reservations Agent - Year Round

Requisition #: 666777

Location: Stone Mountain, GA, US, 30083

Description

Reservation Agents assist our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport; they are knowledgeable about our destinations and generate excitement for visiting our breath-taking properties!

Job Responsibilities

• Demonstrate excellent problem solving, complaint resolution and negotiation skills
• Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Possess strong communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser.
• Must hold a high school diploma or GED equivalent.
• Hours of operation are Mon-Sun, 9am-6:00pm
• Employee must have open availability during the above hours of operation
• Pay is $16 per hour
• Candidates must be able to attend work at Stone Mountain Park as scheduled.
• Bilingual abilities are a plus

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• This Job Is Ideal for Someone Who Is:
  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
• Job Types: Full-time, Permanent
• Benefits:
  • On-the-job training
• Work Location: In person

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .