Inbound Phone Sales Representative

A Place for Mom; Albuquerque (NM); Remote; USD 35,000 - 65,000; Full time

Job summary

Join a leading online resource dedicated to connecting families with senior care solutions. As a Welcome Advisor, you will play a crucial role in guiding families through the complexities of finding the right care for their loved ones. This position offers the opportunity to work in a fast-paced environment while making a meaningful impact on the lives of caregivers and seniors. With a focus on empathy, teamwork, and personal growth, you will thrive in a culture that values mission over self. If you are passionate about helping others and have a background in sales, this role is perfect for you!

Benefits

Health Insurance

Vision Insurance

Paid Time Off

Qualifications

• 2+ years in inside sales or inbound call center with a proven sales record.
• Strong computer skills and ability to multitask effectively.

Responsibilities

• Provide expert guidance on senior care options to families.
• Conduct initial consultations and educate families on available services.

Skills

Inside Sales

Customer Service

Multitasking

Empathy

Tools

CRM System

Microsoft Word

Microsoft Excel

Job description

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

1. Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
2. Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
3. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
4. Win The Right Way: We see organizational integrity as the foundation for how we operate.
5. Embrace Change: We innovate and constantly evolve.

Job Description

What you will do

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission.
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence.
• Conduct in-depth initial consultation calls with families.
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs.
• Act as the liaison between families and senior housing communities or care providers.

What will make you successful:

Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor, you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

Qualifications

• Two or more years of experience in inside sales/inbound call center.
• History of exceeding sales targets.
• Ability to multitask; simultaneously talk on the phone and take notes on the computer.
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system.
• Successfully complete new hire training program.

Additional Information

Schedule

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.

Compensation

• Health Insurance
• Vision Insurance
• Paid Time Off

All candidate information will be kept confidential in accordance with EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.