Customer Sales Representative

Threshold Brands; Orlando (FL); Remote; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Inbound Customer Sales Representative. This full-time role offers work-from-home flexibility and no cold calling! You will engage with customers, identify their needs, and close sales while building lasting relationships. Join a vibrant team dedicated to enhancing homeowners' lives through exceptional service. With a commitment to employee development and work-life balance, this opportunity promises a fulfilling career path in a supportive environment. If you're driven to succeed, apply today and become part of a rapidly growing company!

Benefits

Medical, Dental, Vision Benefits

PTO

Employee Assistance Program

401(k) Safe Harbor

Collaborative Work Environment

Qualifications

• 1-2 years of sales and/or customer service experience required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Sign up new customers for appointments through quoting and selling.
• Respond to inbound inquiries via phone and email professionally.
• Achieve monthly close percentage targets.

Skills

Sales Experience

Customer Service

Communication Skills

Multitasking

Problem-Solving

Typing Speed (40+ wpm)

Job description

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts, Pestmaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method.

IN THIS ROLE YOU WILL HAVE WORK FROM HOME FLEXIBILITY and NO COLD CALLING! This is a full-time role with a probationary period of up to 90 days.

As an Inbound Customer Sales Representative for Threshold Brands, your home location will not matter but your understanding of your role and responsibilities will! Threshold Brands is a private equity sponsored franchisor with over 400 franchise locations generating sales more than $200 million annually. All our brands provide services for homeowners. We operate on a virtual, nationwide basis.

In this position, you will handle inbound and outbound sales calls from consumers, identify their needs, make recommendations, and close sales while building lasting relationships. If you are motivated and driven to succeed, apply today and expand your career at the rapidly growing company of Threshold Brands!

Purpose and Responsibilities:

1. Sign up new customers for recurring and one-time appointments through quoting, selling, and follow-up.
2. Respond to inbound phone and web inquiries courteously and professionally via phone and email.
3. Accurately obtain and enter potential customer account information.
4. Act as an intermediary between potential customers and franchisees during the sales process.
5. Achieve monthly close percentage targets.

Professional Qualifications:

1. 1-2 years of sales and/or customer service experience.
2. Previous phone experience preferred.
3. Excellent written and verbal communication skills.
4. Ability to multitask (talking, typing, attention to detail).
5. Problem-solving skills and ability to overcome objections professionally.
6. Strong computer skills, with typing speed of 40+ wpm.

Contact Solutions Center - Hours of Operation (EST):

Monday to Friday: 8:00 AM - 10:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 10:00 AM - 6:30 PM

*Willingness to work within scheduled hours is required.

Compensation:

$50k annual potential (Hourly + Monthly Commissions)

Working at Threshold Brands

Threshold Brands is a private equity sponsored franchisor with over 775 franchise locations and over $200 million in annual sales. We are committed to a positive work environment that values work-life balance, employee development, and delivering excellent service. We help entrepreneurs achieve success through business ownership, supporting our brands with a high-touch National Contact Center, innovative technology, marketing, and coaching.

Our vision is to be a franchisee-friendly company that empowers entrepreneurs to serve their communities with exceptional services.

Our Roots

Founded in August 2020 with MaidPro partnering with The Riverside Company, we have rapidly grown to 11 brands, including Men in Kilts, Patio Patrol, Pestmaster, Mold Medics, Miracle Method, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout, and Granite Garage Floors. Headquartered in Boston, MA, we have over 400 franchise locations across North America.

Company Culture

We are entrepreneurs, out-of-the-box thinkers, and hospitality-minded innovators thriving in a fast-paced, energetic environment. We seek passionate learners who love helping businesses grow. Our culture is fun, respectful, supportive, and challenging—making it the best job you'll ever have.

Benefits

We offer competitive, employee-focused benefits including:

• Medical, dental, vision, and ancillary benefits
• PTO
• Employee Assistance Program
• 401(k) Safe Harbor
• A collaborative and fun work environment