Inbound/Outbound Customer Care Representative Onsite

synergenx; Houston (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Discounts

Professional Growth

Job summary

SynergenX Health is seeking a full-time Outbound Customer Care Representative in Houston, TX to engage with patients, follow up on interest, and drive appointments. The role emphasizes outbound calling, rapport-building, and using scripts while personalizing conversations.

Paid training is provided to get you up to speed, with a fast-paced, goal-driven culture that values energy, reliability, and attention to HIPAA compliance. Competitive hourly pay starts at $19.50 with benefits.

Qualifications

• High School diploma or GED required.
• Customer service or call center experience preferred.
• Ability to make a high volume of outbound calls.
• Strong verbal and written communication skills.
• Comfortable asking for appointments and handling objections.
• Ability to document patient interactions accurately.
• Reliable attendance and punctuality; HIPAA awareness.

Responsibilities

• Make a high volume of outbound calls to prospective and existing patients.
• Follow up with patients who expressed interest or did not schedule.
• Reconnect with previous patients ready to return for care.
• Talk with patients about SynergenX services and next steps.
• Build rapport quickly and create a positive experience from the first hello.
• Ask patients to schedule appointments confidently.
• Address questions and objections in a friendly, professional way.
• Use approved scripts while keeping conversations natural.
• Listen to patients and tailor conversations to their needs.
• Accurately schedule appointments in our CRM/EHR systems.
• Document patient interactions and follow-up activity.
• Participate in outbound campaigns and patient outreach.
• Meet appointment-setting, productivity, and conversion goals.
• Stay organized with patient follow-ups.
• Maintain professionalism with hesitant or difficult callers.
• Collaborate with teammates to reach department goals.

Skills

Outbound calls

Customer service

Communication skills

Goal-driven

Phone etiquette

Coachable

CRM systems

EHR systems

Education

High School Diploma or GED

Tools

CRM

Scheduling systems

EHR systems

Job description

Outbound Customer Care Representative

Full-Time | $19.50/hour | Monday–Friday | On-Site

Are you energetic, confident, and someone who genuinely enjoys connecting with people? Do you thrive in a fast-paced, goal-driven environment where your conversations can make a real impact?

SynergenX Health is looking for Full-Time Outbound Customer Care Representatives to join our growing team!

We are looking for people with great personalities, strong communication skills, positive energy, and the confidence to pick up the phone and start a conversation.

You do not need to know everything on day one — we provide paid training. What matters most is that you are dependable, coachable, comfortable speaking with patients, motivated by goals, and ready to bring your best energy to work every day.

Our team connects with prospective and existing patients to help them take the next step in their health and weight-loss journeys. Whether you are following up with someone who recently expressed interest or reconnecting with a previous patient, your goal is to make every conversation feel personal, helpful, and encouraging.

Why You'll Love Working With Us

• High-Energy Environment – We stay busy, work toward goals, celebrate wins, and keep the day moving.

• Talk to People All Day – If you love connecting with others, this is the role for you.

• Make an Impact – Help patients take the next step toward improving their health and wellness.

• Goal-Driven Role – Your conversations directly contribute to appointments, patient engagement, and team success.

• Fun, Team-Oriented Culture – Work with people who support each other and bring positive energy to the team.

• Paid Training – We will teach you our systems, services, scripts, and processes.

• Career Growth – Opportunities to learn, develop, and grow within the organization.

• Competitive Pay & Benefits – Starting at $19.50/hour plus a comprehensive benefits package.

What You'll Be Doing

• Make a high volume of outbound calls to prospective and existing patients.

• Follow up with patients who have expressed interest but have not yet scheduled an appointment.

• Reconnect with previous patients who may be ready to return for care.

• Talk with patients about SynergenX services and help them understand their next steps.

• Build rapport quickly and create a positive experience from the first "hello.".

• Confidently ask patients to schedule an appointment.

• Answer common questions and work through objections in a friendly, professional way.

• Use approved scripts while keeping conversations natural and personalized.

• Listen to each patient and tailor the conversation to their needs.

• Accurately schedule appointments in our designated systems.

• Document patient interactions and follow-up activity in our CRM/EHR systems.

• Participate in outbound campaigns and patient outreach initiatives.

• Meet individual appointment-setting, productivity, and conversion goals.

• Stay organized and keep up with patient follow-ups.

• Maintain professionalism when speaking with hesitant, frustrated, or difficult callers.

• Work closely with your teammates to reach department goals and celebrate team wins.

• Protect patient confidentiality and follow all HIPAA requirements.

Who We're Looking For

We are especially interested in candidates who are:

• Friendly, outgoing, and confident on the phone.

• Positive and energetic.

• Comfortable starting conversations with people they have never spoken with before.

• Motivated by goals and personal achievement.

• Confident asking someone to take the next step and schedule an appointment.

• Comfortable hearing "not right now" and continuing to stay positive.

• Dependable and punctual.

• Coachable and open to feedback.

• Able to build rapport quickly.

• Strong listeners who can make conversations feel personal.

• Comfortable multitasking and navigating multiple systems.

• Organized and great at following up.

• Able to stay focused and motivated in a high-volume environment.

• Professional while still allowing their personality to shine.

• Team players who enjoy celebrating wins together.

Minimum Qualifications

• High School Diploma or GED.

• Customer service, call center, sales, appointment-setting, or healthcare experience preferred.

• Comfortable making a high volume of outbound calls throughout the workday.

• Strong verbal and written communication skills.

• Comfortable asking for appointments and responding to common objections.

• Ability to quickly build trust and rapport over the phone.

• Comfortable using computers and learning new technology.

• Strong organizational and follow-up skills.

• Ability to accurately document patient interactions.

• Ability to work in a fast-paced, high-volume, metric-driven environment.

• Reliable attendance and punctuality.

• Must successfully complete a routine criminal background check.

Great soft skills matter to us. If you have the personality, confidence, communication skills, positive attitude, and drive to succeed, we encourage you to apply.

Even Better If You Have

• Previous healthcare call center experience.

• Outbound sales or lead-conversion experience.

• Appointment-setting experience.

• Experience working toward individual productivity or conversion goals.

• CRM, scheduling, or electronic medical record experience.

• Bilingual capabilities.

Schedule

Monday–Friday
9:00 AM–6:00 PM

Includes two weeks of paid, on-site training.

Benefits

• Medical, Dental & Vision Insurance

• Short-Term & Long-Term Disability

• $50,000 Life Insurance Policy

• 401(k) with up to 5% company match

• Paid Time Off with annual increases

• 6 Paid Holidays

• Tuition Reimbursement after 6 months of full-time employment

• Employee Service Discounts for you + one additional person

• Professional growth and advancement opportunities

Application Communication

Please do not contact our clinics, Human Resources department, or individual team members regarding the status of your application.

Our Recruiting Team carefully reviews applications and will contact candidates directly if selected to move forward in the interview process. Contacting a clinic or HR will not expedite the review of your application.

AI Note-Taking Disclosure: We may use an AI-assisted tool during this interview for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.