Inbound Operations Manager (Sr. Operations Manager)

Webstaurantstore

Lebanon (TN)

On-site

USD 80,000 - 110,000

Full time

32 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Job summary

Webstaurantstore is seeking an Inbound Operations Manager to oversee receiving and inventory at our distribution center. This role leads front-line managers and hourly staff, driving operational procedures, performance metrics, and continuous improvement.

Partnering with the DC leadership team, you will advance the facility’s efficiency and adherence to receiving and inventory control standards. You will guide cross-team operations, schedule flexibly to cover shifts, train leaders, and report

Qualifications

Proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem-solving skills
Excellent verbal and written communication abilities
Ability to manage multiple assignments and meet deadlines in a fast-paced environment
Adaptive and diplomatic in difficult situations
Customer service-oriented attitude with a drive to exceed expectations

Responsibilities

Oversee inbound operations across multiple teams and shifts, including evenings and weekends.
Lead regular meetings with front-line leadership to align on metrics, training, and accountability.
Monitor and improve receiving and inventory control processes and performance metrics.
Act as a spokesperson for the department and facility to meet goals and initiatives.
Provide timely feedback and development plans for leadership team members.
Ensure safety regulations are followed and maintain a positive culture.

Skills

MS Office

Analytical skills

Communication skills

Multitasking

Adaptability

Customer service orientation

Tools

MS Office

Job description

Job Summary

The Inbound Operations Manager is responsible for overseeing the receiving and inventory operations for the distribution center. This includes the leadership and development of both front-line managers and hourly associates that work within those departments, and all operational procedures. This role is challenged to meet the qualitative and quantitative metrics created to ensure a smooth and efficient operation. This position is expected to maintain extensive knowledge of the Receiving and Inventory Control procedures and the status of relevant projects and initiatives. Reporting directly to the General Manager, the Inbound Operations Manager will partner closely with the DC leadership team to work on improving all aspects of the facility.

Job Summary

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

Oversee the entire Inbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. This role is a senior leader in the distribution center and supervises other managers.
Flex work schedule accordingly to ensure that attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.
Utilizing front-line leadership, oversee the day-to-day operations within the receiving and Inventory Control departments, including all operational tasks within those departments.
Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
Handle all employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.
Train, coach, develop and hold accountable up to 12 members of leadership that oversee their respective shifts, in order to achieve operational metrics and satisfy the needs of the distribution center.
Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
Provide clear and frequent communication to all teams regarding company policies and procedures.
Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.
Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development.
Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

Physical Requirements

Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills required.
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
Customer service-oriented attitude with a demonstrated desire to exceed expectations.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Minimum of 2 years of relevant experience in operations management; 2-5 years’ experience with receiving and inventory management strongly preferred.
Experience working in a distribution environment strongly preferred.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits