Inbound Operations Manager (Sr. Operations Manager)

Clark Associates; Lebanon, Northern (TN, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Clark Associates is seeking an Inbound Operations Manager to oversee receiving and inventory operations at our distribution center. You will lead front-line managers and hourly associates, shape operational procedures, and drive the metrics that ensure a smooth, efficient operation.

Reporting to the General Manager, you will partner with the DC leadership team to improve performance, manage schedules, develop leadership, and maintain safety and culture across multiple shifts.

Qualifications

• Oversee inbound operations across multiple teams and shifts.
• Lead and develop up to 12 leaders.
• Monitor daily and monthly metrics to drive improvements.

Responsibilities

• Oversee inbound operations of the distribution center, supervising managers.
• Coordinate with front-line leadership to provide direction, training, and accountability.
• Lead meetings and communicate company policies and initiatives to teams.

Job description

Job Summary

The Inbound Operations Manager is responsible for overseeing the receiving and inventory operations for the distribution center. This includes the leadership and development of both front-line managers and hourly associates that work within those departments, and all operational procedures. This role is challenged to meet the qualitative and quantitative metrics created to ensure a smooth and efficient operation. This position is expected to maintain extensive knowledge of the Receiving and Inventory Control procedures and the status of relevant projects and initiatives. Reporting directly to the General Manager, the Inbound Operations Manager will partner closely with the DC leadership team to work on improving all aspects of the facility.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Oversee the entire Inbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. This role is a senior leader in the distribution center and supervises other managers.
• Flex work schedule accordingly to ensure that attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.
• Utilizing front-line leadership, oversee the day-to-day operations within the receiving and Inventory Control departments, including all operational tasks within those departments.
• Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
• Handle all employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.
• Train, coach, develop and hold accountable up to 12 members of leadership that oversee their respective shifts, in order to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

• Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.
• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development.
• Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.