Inbound Member Support Specialist

Kinetic Credit Union; Columbus (GA); On-site; USD 34,000 - 46,000; Full time

Job summary

Kinetic Credit Union in Columbus, GA is seeking a member service representative to professionally handle member calls and inquiries. The role focuses on resolving account questions, processing transactions, and promoting credit union services to build value for members.

The position is in-person at the 13th Street Branch, with a Monday–Friday schedule and non-exempt hourly classification. Training includes BSA/AML compliance and security protocols.

Qualifications

• Two years of college or an associate’s degree preferred.
• Formal training should be supplemented with continuing education.

Responsibilities

• Answers telephone requests regarding rates, services, balances, debit card activation, check verification, loan payments, payoffs, and collateral values.
• Handles inquiries and transaction requests regarding deposit accounts and initiates any charges incurred.
• Promotes credit union products and services to members who access the credit union by telephone.
• Gives wiring instructions and receives instructions from members for processing.

Education

Two years of college or an associate’s degree preferred

Tools

Smartphone apps access

Job description

Kinetic Credit Union in Columbus, GA is seeking a member service representative to professionally handle member calls and inquiries. The role focuses on resolving account questions, processing transactions, and promoting credit union services to build value for members.

The position is in-person at the 13th Street Branch, with a Monday–Friday schedule and non-exempt hourly classification. Training includes BSA/AML compliance and security protocols.